Management of all operational areas for the support of ministry purposesFinancial management including forecasting, budgeting, expense control, and realignment of resourcesFaciltiy management and improvementHuman Resource functions including onboarding, exit interviews, benefit administration and payroll. Systems administration including multiple online platforms, migrations and social media marketingManaged church without a lead pastor from November 2019 until January 2021.Partnered with local community faith leaders to form the Portage Faith Action Network which meets regularly to find ways to identify and meet the needs of our community Partnered with local non profit agencies and local schools to find ways to fill gaps for those facing homelessness and food insecurity.

Analyzed new loan requests for creditworthiness in accordance with SBA standards.Managed $85MM loan portfolioResponsible for management of systems and ensuring they were fully utilized to increase efficienciesUpdated processes and procedures to reduce expenses and increase efficiencies using Lean Six Sigma methodologies

Responsible for all areas of Deposit Operations including daily item processing, proof, overdrafts, ACH, compliance, and documentation requirements. Implemented and maintained bank's overall security program including robbery prevention and response, CCTV, privacy standards and compliance with regulations.Responsible for all company customer complaints to identify trends and potential compliance and internal audit issues. Managed all legal correspondence including subpoenas, levies, garnishments and requests for information. BSA Officer responsible for bank's overall compliance with the Bank Secrecy Act and Anti-money laundering objectives. Managed a team of fraud investigators that would identify and report suspicious activity by timely completing Suspicious Activity Reports. Worked with law enforcement agencies on fraud and suspicious activity casesPartnered with other key leaders on bank mergers and acquisitions which included on site training, customer support, risk mitigation and culture integration.Received excellent ratings by Bank Examinators (OCC) on compliance programs managed in my area.

Worked to improve the bank's compliance programs as it pertains to Safe Deposit Boxes, Reg E, Reg CC, BSA/AML/OFAC/Fincen 314a receiving excellent ratings from independent auditors as well as OCC regulators. Created training plans and documents for multiple bank acquisitions. Traveled on site to multiple branches being acquired to train, mentor, assist and support during conversions. Implemented new AML software, Verafin, changing from a rules based system to an integrated and updated system that would identify and detect anomalies for fraud detection and suspicious activity reporting. Partnered with law enforcement agencies to develop a regular meeting that allowed us to share current trends and insights to help protect customers and the community from fraud.Was a regular contributor to local radio station broadcasts on the topic of fraud as a subject matter expert. Held BSA Officer title and responsibility for bank's overall compliance with this program and increased our ratings during this time.

Filed all CTRS, SARs and managed bank's compliance with the Bank Secrecy Act. Assisted with Bank Security, creating training plans to help branch and non-branch personnel improve safety and security inside our facilities. Worked with HR department and audit to conduct internal branch audits, create training plans and conduct teller training for new hires. Worked on bank acquisitions and training of branch personnel for newly acquired branches.

Managed bank's largest and busiest branch increasing products per household and reducing turnover of employees during my time there. Worked on teller and sales platform conversion team and helped build the system and created training plans for the branches. Worked on the bank's first bank acquisition of a small local bank and helped created training plans and worked on site at acquisition to assist in customer service and training issues once we were live.Personally qualified for President's Club award and won a trip to Mexico as a result.

Opened new deposit and loan accounts Networked with community partners to identify leads and increase salesQualified for President's club and cross partner referral bonusesAssisted with teller functions as needed to effectively run the officeObtained license to sell property and casualty insurance and became highest selling branch advisor in these products.