Provide customer service to employees to answer questions related to their payroll, benefits, and other employment questions. Manage open enrollment process and educate employees on plan features and options. Processed retirement contributions from bi-weekly payroll deductions.Reviewed resumes and applications for open positions and coordinated the interview process for candidates.Managed the updates for ADP, our HRIS system.Processed employees changes, new hires, terminations, job changes and salary updates.

Help manage in progress payroll tasks to ensure that all approvals are received which allows employees to receive the full paycheck they've earnedAdminister the tuition reimbursement program following all guidelinesRevised award program materials and included nomination announcements resulting in an increase in nominationsImplemented a Moments that Matter program, beginning with vendor set-up, establishing process and guidelines for implementation, creating and revising standard operating procedure, drafting and distributing communication, and creating educational handout about the programCreated and distributed communication for quarterly goal management to ensure that all people leaders and team members were informed of the upcoming goal review and goal setting cycles for 3 quartersEnsured goal review was launched and all reports were updated through our Workday Systems team. Transitioned Service Awards program to a new vendor with less than 2 months to set up a new Service Award site, collaborated diligently to ensure all communication would pass through IT filters, and selected new productsMaintained daily participation for quarterly goal management each quarter through running daily reports and updated Excel reporting fileCollaborated with a team of 4 individuals to prepare the business for our annual performance calibration by ensuring communication was drafted and distributed on time, reviewing e-learnings, and providing feedback to the overall processUpdate People and Culture SharePoint site to ensure accurate information is available for companyUtilized Workday to enter One-Time payments, look up team member information, and run reportsLearned intermediate and advanced features in Excel including xlookups, formulas, conditional formatting, pivot tables, and charts to complete necessary assignments and present informationCreated Excel file to tracked all program expenses on a monthly basis to ensure programs were staying under budget

Trained incoming employees in the Customer Service Department to ensure they understand how to use the technology systems and health plan information to provide excellent customer serviceAnswered general HR questions and referred to human resources professionals as appropriateQuickly learned 10 new computer applications and software in order to effectively teach new employees how to use the softwareEducated in groups of 6-25 on Medicare Advantage health insurance benefits and engaged them in a virtual environment while building rapport and working collaboratively for our employee’s successUpdated course materials and created job aids to assist Customer Service Associates in their position Communicated with colleagues at all levels of Customer Service and IT to ensure that the training experience went as positively as possible for the new hiresSuccessfully participated in remote working environment ensuring productivity and effective communicationCollaborated with colleagues to adapt course content, curriculum plan, and employment issues to ensure maximum effectiveness during class time

Educated and assisted students of all majors in writing effective résumés, letters, and graduate school materials through helping them identify their skills and accomplishments in their experiences to enhance their marketability.Conscientiously reviewed job search correspondence for consistency, formatting, word choice, and errors to help students identify areas that affect their document’s impact with employers.Coached students in practice interviews to enhance their ability to present their skills and experiences to employers in a positive and appropriate manner. Demonstrated effective use of job and internship search resources and used goal-setting techniques to help clients form a search strategy. Provided student-centered career counseling using effective counseling and listening skills as well as multiple assessments, including the MBTI, Strong Interest Inventory and StrengthsQuest. Coordinated the senior internship survey assessment to analyze student’s perceptions and outcomes of internships and other related information. Designed and implemented 30 presentations each year to engage students in their career growth, resulting in increased understanding of content presented.Developed and delivered lesson plans for 10 sections of credit bearing career courses.Created supplemental handouts and training materials to aid in learning.Utilized the ADDIE model in development of training and curriculum materials resulting in strategic design of trainings and workshops.Developed training program for undergraduate career ambassadors, and successfully facilitated training which increased their confidence at work. Created technical guides via MS Word, Publisher, Piktochart, and Zoom recordings to show others how to use online software.Delivered virtual synchronous and asynchronous trainings and ensured learning outcomes were met.Received positive feedback from participants on meeting learning outcomes and presentation style.

Assist students in selecting courses that fulfill degree requirements and align with academic and career goals. Communicate effectively with students to learn their strengths and goals to help ensure the students are creating a balanced lifestyle with school and other obligations. Continuously learn about admissions, financial aid, and other administrative tasks at the community college level. Listen effectively to student's needs and provide resources as necessary.

Provide student centered career counseling using effective counseling and listening skills as well as multiple assessments, including the MBTI, Self – Directed Search, Focus2, and SkillScan. Educate and assist students of all majors in writing effective résumés, letters, and graduate school materials through helping them identify their skills in their experiences to enhance their marketability.Coach students in practice interviews using webcams to enhance their ability to present their skills and experiences to employers in a positive and appropriate manner. Demonstrate effective use of job and internship search resources, particularly the CSO system and internet resources, to students and alumni, and use goal-setting to help students form a search strategy. Create and deliver presentations on various topics, including résumé writing, interviewing, and job searching, while collaborating with faculty and student groups to maximize value for students.Promote Career Center services and events to students, faculty, and staff through discussion, email, social media, and flyers to reach a broad audience and increase attendance. Develop and coordinate the Peer Advisor program including staffing, training, and supervision of 6 Peer Advisors and a Graduate Assistant continuing to use a developmental approach. Organize and implement career events as a member of the Events team and served as lead organizer in 2 of the center’s 10 events.Teach a 2 credit class titled Job Search Preparation and Career Life Planning which prepares students on the job search process and transitioning into the world of work.

Provided career counseling and resources for students choosing or changing their academic major. Engaged with a diverse group of students and alumni in the creation or revision of their résumés and cover letters as well as providing guidance in creating their job and internship searches.Delivered engaging presentations on the center’s resources, job searching, and résumé strategiesInterpreted Strong Interest Inventory, Discover, and FOCUS assessments individually and in groups.Successfully planned and implemented the Job Search Spring Training and Boot Camp workshops, including creating marketing materials, soliciting prizes, and staffing. Coordinated promotional and statistical efforts for the Video Interview system for one year.

Accurately maintained 130,000 membership database by entering new member information, initiation or release paperwork as well as name and address updates Provided effective customer service when members would call or email with questions regarding their membership status, badge orders, and membership rostersCommunicated effectively with members via phone and email to ensure they understood all required paperwork and deadlinesPrioritized projects daily in order to meet multiple deadlines each weekStreamlined processes and responsibilities in collaboration with my supervisor after the department was reduced from 4 coordinators to 1 after the other 3 colleagues resignedShowed strong time management skills by successfully completing all data entry during the transition from 4 coordinators to 1 ensuring that no member or chapter was forgotten in the employee turnoverCreated user guides for membership database to ensure a smooth transition between coordinatorsEnsured all documentation was complete prior to entering into database