Chief Operating Officer (COO) – Port Handling OperationsKismayo, Somalia*Responsibilities:Port Takeover and Management: - Spearheaded the strategic takeover and operational management of the port in Kismayo, transforming it into a functional and secure hub amidst a conflict zone. - Established and enforced robust security protocols to ensure safe port operations and minimize disruptions.Vessel Handling and Operations: - Managed the handling of various types of vessels, including bulk carriers, dhows, and breakbulk ships, within the constraints of a manual port. - Coordinated the efficient loading and unloading of cargo, optimizing turnaround times and minimizing delays despite limited technological infrastructure.Operational Challenges in a Remote Warzone: - Oversaw all aspects of port operations in a remote and conflict-affected area, addressing logistical and security challenges with innovative solutions. - Implemented contingency plans and crisis management strategies to maintain operational continuity and safety.Financial Performance and ROI: - Developed and executed financial strategies to maximize return on investments (ROI), achieving significant revenue growth. - Monitored and controlled operational costs, ensuring financial efficiency and sustainability in a high-risk environment.Key Achievements:- Successfully led the port takeover, establishing it as a key logistical hub in the region.- Increased port throughput by 80% through streamlined processes and effective vessel handling techniques.- Enhanced safety and security measures, resulting in a 50% reduction in operational disruptions and incidents.- Achieved a 100% improvement in ROI by optimizing resource allocation and cost management.

Overall depth knowledge for Preparation of Software Requirements Specifications. Knowledge about different web service integration for functional requirements of Cfs, ICD, Ports, and Terminal system TOS & SAP ERP system. Performed detailed process study for operations of various Container freight stations/depots/ICD within India and abroad (Dubai, Southampton-UK, Thailand and Dammam) to simplify the operational process flow by Designing CFS/ICD module with required web service integration of CFS/ICD ERP module. Coordinating with development team for system development with required process understandings, business logics and conducting audits with required negative testing. Preparing work flows, white papers, concept document, presentations and reports. Performed detailed process study for business process flow which included operational process flows with documents exchanging between multiple stakeholders of various ports and terminals within India and abroad (UAE, Srilanka, Bangladesh and Thailand) enabled to work on Designing and development of Port Community system. Develop business architecture using requirements such as scope, processes, alternatives, and risks.Analyse client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.Communicate client’s business requirements by constructing easy-to-understand data and process models.Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

BA Roles – Worked as a SME, developed software for Transport Management Solutions &operations handling and Material management for the company.Approved the Functional requirement document and User testing manually.Defined the project scope and updating the IT teams as wellHandled over 75 Client's. Managed logistics and transportation to BHEL project sites at 7 locations to India.Ensured lowest possible costs for clients without impacting quality of service and ensured maximum client satisfaction.

ICD operations at Iraq.Independently handles the entire yard with 140 people. Generated an average revenue of 0.5 million dollars per annum.Effectively monitored movement of 5 rakes Bi-weekly (900 TEU'S)Successfully handled over 180 key customers like AL Yusuf, Al Marina, Kia Motors, Asra Foods.Handled transportation for dispatch of ODC cargo to final destination.

Container Terminal Operations.Handled 5 calls on vessels for EXIM operations with a monthly volume of 10000 TEU's.Effectively handled stacking up of 1200 containers (both full and empty) with help of 3 reach stackers, 1 empty handler and 3×40'ft fleets for yard movement.Managed vessel crane operations for loading and discharging, arranging labour gang, mooring gang and equipment.Successfully supported exporters of dry lemon, used batteries, dry skins to various locations.Managed a dedicated reefer technician and 24 reefer points with the help of 500kva generator to support perishable goods like garlic and meat.

Managed a volume of 4000 TEU's monthly.Handled Export cargoes like Rice, Maize, Gypsum, Limestone, Marbles etc.,Managing port's own CFS of 25000ft custom bonded warehouseJoined when the container terminal opened and managed the CFS.Conducting training in 2013 for new joiners, Operational procedures, on Fire prevention and safety.

Liner - Export and Import OperationsHandled 7 vessels for Mediterranean region - Morocco, Tunisia and Algeria.Created bookings and arranged the container manifest.Pre and Post vessel reconciliationRegulating the classification, packaging & health hazard's of dangerous goods.Managed system updates as per Maersk SOP's in SAP software.Conferred with Customer Service Award and Best operator award in 2010 and 2012