Chandrasekar G R Email & Phone Number

Bengaluru, Karnataka, India

Head Of Informaton Technology - Motherhood Hospitals Pvt Ltd

Bengaluru, Karnataka, India

• Spearheading complete IT Applications Standardization & Implementation, IT Operations, IT Infrastructure Management & IT Roadmap Planning for new locations and all new technology initiatives for the group of hospitals.• Managing day to day IT operation for a group of hospitals for a region with a team of 6 people on site and 2 people from offshore development team. Managing Level 1/2 support team. • Formulating IT budgets and allocating the same across locations; governing IT expenses and controlling costs. Departmental CAPEX & OPEX budget planning for financial year.• Administering the planning & implementation of Cloud Mailing Solutions (Microsoft Office 365); driving efforts for Standardization of IT Infrastructure across the group of hospitals• Application troubleshooting and maintenance support for (Hospital Management System, LMS, PACS & SAP). Manage hospital management system (HMS) requirements, support, and implementation • Hospital IT statutory audits support and documentation, ITGC audit support and documentation. NABH and 5S audit statutory documentation for IT.• Designing Disaster Recovery and Business Continuity Plans.• Monthly departmental MIS meet, departmental quality improvement planning.• Coordinate with application development team for bug fix and patch deployments.• Project planning and implementation for new upcoming hospitals. Network architecture design, server hosting, application deployment, user training and post go live support.• Vendor management for software support and hardware support• Mobile application integration project for HIS, requirement gathering, development and implementation of mobile apps for the hospitals.• Define standard operation procedure, policies, and procedures for hospitals. • Oracle support, Mirth support for HIS software. Windows server OS installation, O365 licensing, server licensing and all IT licensing.• Implementation of group policies and SOPs on IT operations and information security

Chennai, Tamil Nadu, India

Vendor management for service delivery, timelines and budget management.Develop and implement policies and procedures pertaining to the applications.Hire and manage information systems personnel to implement, operate and administer information systems at the unit level.Ownership of performance, TAT and quality of IT service delivery at the units.Implementation of group policies and SOP's on IT operations and information security.Manage unit infrastructure including active, passive networking component, end user computing devices and software applications.Managing hospital IT team help desk escalation and support.Managing Level 2/3 support team. Works as an escalation point for Front line Customer Support.

Bengaluru Area, India

Database administrator SQL 2005/2012/2016Managing hospital IT team help desk escalation and support.Managing Level 2/3 support team. Works as an escalation point for Front line Customer Support.Application and database maintenance of inhouse HIS and EMR systemMobile application support and maintenance including middleware maintenance of Mirth integration toolDatabase performance and fine tuning for HIS and EMR application on SQL server 2012/2016Database backup monitoring of HIS and EMR, SQL replication and Always on availability configuration and troubleshoot SQL Server outage and application outage’s Requirement gathering for HIS & EMR application upgrades. Server installation and inhouse HIS & EMR application deployment for new hospitals and upgrade of existing hardware for hospitals

Bangalore

Managing IT services including infrastructure, maintenance, helpdesk, database and application support for group of hospitals across India. Managing tickets queues, work requests, and special projects.Process improvement of helpdesk support and HIS & EMR maintenance using ticketing system. SLA adherence of support tickets. Application and database maintenance of inhouse HIS and EMR system

Bengaluru Area, India

Installed and maintained MS SQL Server 2000 on Windows 2003 Server. Worked on SQL Server 2000 failover clustering which is built on top of a Windows 2003 server cluster.SQL 2000/2005 database maintenance and support, performance tuning, deployment of upgrade patches for HIS and EMR.Advanced to senior systems role to provide IT leadership for hospital's technology infrastructure located in six various locations across India.Ensure Backup policies for the whole organization including Email Backups, Database Backup and Visual Source Safe backup which is being used for the centralization of code.Administrator tasks like managing users, roles and permissions for HIS & EMR.Creation of reports like Reports by Period, Demographic reports and Comparative Reports from HIS.Developing Crystal Reports used to generate all daily, weekly, monthly and quarterly Reports.Technical Analysis, Code Review, Implementation, 24 x 7 production support.

Chennai Area, India

Sales of AMD processor based laptop/server across a region. Maintenance and support contract for AMD processor laptop/desktop and servers.

Master Of Business Administration - Mba, Management Information Systems, General, 62

Higher Secondary, Mathematics And Computer Science, 64

Bachelor'S Degree, Computer Science, 61