• Market study for new product and R&D for new technology.• Define configuration specifications and business analysis requirements and prioritizing work for various development team and providing scope of work & necessary input related to new development, develop relationship with partners, working with them to optimize and enhance our integration.• Discussing & finalizing with development team about application architecture & process flow and helping development team in creating testing environment.• Define reporting and alerting requirements• Report on common sources of technical issues or questions and make recommendations to product team.• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer. Perform quality assurance & designing test cases & doing end to end testing with the help of team.

• Escalation & troubleshooting. • Providing necessary input for smooth work flow management.• Providing technical training to team member regarding existing features & new features and its internal flow.• Root cause analysis (RCA) for bugs and either fixing the reported bug (if is related to me) or passing it to its actual stockholder.• First level trouble shooting & bug fixing (Windows & Linux)• SPOC for server vendor who trouble shoot and fix the issue by raising ticket.• Coordination with server team and raising request for new server provision and provide them new necessary server configuration as per the project requirement.• Coordination with Different teams and telco in the time of new PRI provision/commissioning.• Resolving service feasibility and configuration related concern by coordinating with telephony, Telco & server team and communicating with NOC team for fault ticket creation, troubleshooting & resolution.

• Market study for new product and R&D for new technology. • Defines application problem by conferring with clients; evaluating procedures and processes.• SMS (front end application & Kannel) & voice application (front end & asterisk) maintenance and taking the decisive & proactive measure for smoothing of application. • Root cause analysis (RCA) for bugs and either fixing the reported bug (if is related to me) or passing it to its actual stockholder.• Scheduling application plan maintenance window and informing client & sales person about data & time about starting & complication of maintenance activity.• Helping development team in aligning all the dependency and involved in planning DR activity and doing data recovery with the help of development & server team.• Boarding new carrier on PRP platform with proper testing to check error code mapping. • Take care of billing and costing along with server weekly maintenance.• Database backup and restore, index management, physical partition & data movement between server through procedures or through link server.• Database performance tuning & monitoring.• Truncation of MSSQL log file (.ldf file) when it required.• Understanding software development lifecycle• working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction• Ensuring that budgets are adhered to and deadlines are met• Keeping up to date with technical and industry developments• Overseeing implementation of a new system including data migration