Chandra Thapa Email & Phone Number

La, Downtown

• Office 365 Basic Management for Exchange online, One Drive and Microsoft Teams• Setup and management of wireless access point, switch connectivity and basic router (SonicWALL) and unmanaged switches. • Support the daily end user’s operation, active directory user management/ workstation setup• Create/ modify a new user and delete old users and their mailboxes as well as Teams and Group setup.• Manage exchange mailbox, support end user outlook, and email signature.• Microsoft Teams VoIP phones, setup, and management. • Experienced in helpdesk ticketing system, currently using Freshservice. • Experienced in PC Imaging using Windows deployment toolkit.

Artesia, California, United States

• Installed, configured, and troubleshooted Windows based operating systems, Microsoft Office 2016 and Internet browsers and attach to desktop and end user Computing processes, procedures, and policies.• Supported Windows 7 and 10 operating system.• Troubleshooted software and hardware errors and compatibility issues in provision of post deployment support to users’ computer.• Solved end users’ issues remotely using TeamViewer and Teams.• Documents upgrade requests thoroughly in and associated asset assignment and inventory management. • Supported Basic network connectivity (Internet, Network drives and VPN) • Experienced deploying Windows 10 laptops and desktop to multiple users.