15+ years of extensive experience in Contact Centre design, Development and Delivery in Genesys and Cisco platform.Genesys SCXML/VXML Call Flow Development using Composer, ECMA Script, Genesys Rules System/OPMExperience in Developing Genesys Rule template and Rule package using Composer and Genesys Rules Authoring tool. Expertise in Designing and Implementation of IVR Application using Cisco Call Studio/CCX Editor/Composer. It’s also includes integration with GRE, ASR (Nuance Recognizer) and WebServices.Expertise in Designing and Implementation of Routing script from ICM scripting.Experience on UCCE implementation with proven success in analysing data. ldentifying opportunities and developing strategies. Expertise in working with Agile methodology. Closely working with Product Manager and Scrum Master in PI planning, Feature setting and user story grooming.Experience in leading the team to deliver product to client.Experience developing excellent client relationships at the appropriate client level and providing a high degree of client satisfaction with the engagement process and work products.