Chandresh Sachdev Email & Phone Number

Mumbai, Mh, In

Mumbai Metropolitan Region

• Leading set-up of Production & Legacy DAX client’s migration to CLEARTM platform, while leading a team of 55 members • Effectively providing 24*7 technical support to the global clients while maintaining Service Level Agreement (SLA) by 99.97% uptime, revamping technical infrastructure, utilizing Java, Docker, JBoss, Container, SQL, Linux, .NET Core • Planning & allocating financial resources for IT projects, infrastructure, and operations; analyzing financial reports and determining how to allocate fund• Analyzing financial performance of IT projects and operations; monitoring revenue, expenses, and making strategic decisions to enhance financial performance• Administering budgeting and P&L management with a focus on cost control and optimization which includes identifying cost-saving opportunities, optimizing resource allocation, and ensuring efficient use of IT resources• Formulating strategies to align business goals by enhancing the profitability through Cloud cost optimization• Rendering exceptional 1st, 2nd and 3rd line support based on ITIL best practices• Spearheading procurement of IT hardware, software and maintenance products & services• Acting as SME in managing Aspect CTRM functionalities and solutions• Rendering customer-facing input to the Aspect Product Management, Development and Marketing Groups

Mumbai, Maharashtra, India

Accountable for CLEARTM Product Deployment/Change Management, Production Management (600+ Servers), and Global Support for Incident Management (60+ tenants). Led the establishment of Production and facilitated the migration of legacy DAX clients to the CLEARTM platform, leading a team of 50 members (2018 – Present).Drove the stabilization of Production across CLEARTM instances (Private and Public Clouds), ensuring consistent and high-quality services for North & South American, EMEA, and APAC clients. Reduced deployment times through improved processes and procedures, contributing significantly to client satisfaction. Led the transition from a reactive to a proactive approach, resulting in business continuity and generating an additional USD 4.5 million in revenue (2018 – Present).Led 24/7 technical support for global clients, maintaining a 99.97% uptime SLA. Redesigned the technical infrastructure to create a high-availability environment. Managed high-severity incidents involving Java, Docker, JBoss, Containers, SQL, Linux, .NET Core, ensuring minimal delays and impact on service availability, promoting smooth operations (2018 – Present).Managed ITIL framework implementation and best practice methodology.Efficiently oversaw the development, mentoring, coaching, and training of the support team, ensuring comprehensive documentation of processes, procedures, runbooks, and work instructions. Consistently audited and improved these resources.Conducted and reported results from service and operational performance reviews, identifying key technical strategies to enhance value and ensure quick, agile delivery for customers.

Mumbai, Maharashtra, India

Lead Desktop Engineers Team• Manage Storage and Servers Administration• Responsible for AD, DNS, DHCP Servers Administration• Manage various application servers• User Creation, access rights and Domain Policy- management• Tracking software & hardware products with respect to the compliance for data centre standards and systems• Monitoring the installation, maintenance and analysis / implementation of all data centre plans• Designing and evaluating of all server systems according to measurement of process and troubleshooting issues pertaining to data centre and ensure achievement of data centre capacity.• Understanding various critical systems, meeting all business procedures associates with assets and capacity• Mange Top Management's Laptops and systems• Vendor coordination for Hardware and Software• Maintaining hardware and software inventory

Mumbai

Servers and Workstation administration (Installation and maintenance)• Monitored a team of L1 & L2 team members for IT support• DNS servers & sites; Kaspersky server & managing all servers & client system through centralized system• Websense (internet Filtering firewall) server for all the prime focus location• IBM & HP servers including RAID configuration, OS installation of windows 2008 servers all versions• Data Centre setup including servers, applications & storage, & also coordinating with data canter team for support on bandwidth & security• Handled high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of an infrastructure environment• Leading the design and documentation of infrastructure processes, procedures and standards along with the maintenance and preparation of system and software documentation• Provisioning enterprise-wide technical solutions through the alignment of business/information systems on Windows technologies as per the needs• Manage Windows-2008 Servers and Desktop systems• Monitored a team of L1 & L2 team members for IT support

Mumbai

• Working with Data Center Infrastructure Team• Managing & Monitoring Server • Managing & Monitoring backup Server & Storage Box• Responsible for the evaluation and recommendation of the new hardware and software. • Managing & Monitoring Email Server • Assist team in resolution of hardware, software, system & Server issues.• Responsible for providing the assistance in the installation of system, Server.

Mumbai

• Assembling PC’s & Installation Of Operating System• Configure server for RAID-5 & Installation Of Active Directory• Configure User To Domain & Set Group Policies• Sale of computerized accounting software named E.X. Next generation & Tally (E.X. Product developed by TCS ltd) (Tally Product Developed by Tally Solution Pvt. Ltd.)• Database rectification for all variants of E.X. NGN using MS Access, SQL 6.5, SQL 7.0 & SQL 2000 with our seniors support • Handling technical queries received from customers either on phone, remote support or through personal visit• Configure Outlook Express & Microsoft Outlook Office Services in Desktop Machine.Project Handled: • Trent Limited• Site India Ltd• Intelenet Global Services Ltd.• Standard Charted Capital Market Ltd.Self handled project for financial application E.X. Next Generation & SQL Server Database

Master Of Business Administration - Mba, Information Technology And System Management

Diploma In Cyber Law, Cyber/Computer Forensics And Counterterrorism, A

Bachelor'S Degree, Computer Application, A