Dedicated Process Associate with 2+ years of hands-on experience in Accounts Receivables at Genpact India Pvt. Ltd. Proactive team player known for fostering a positive work environment and always ready to tackle new challenges. Proficient in identifying and implementing innovative business improvement strategies to optimize processes and minimize manual intervention.In my role at Genpact, I have demonstrated expertise in handling the issuance of Debit/Credit Memos, Invoices, and Re-Bills with meticulous attention to detail, ensuring accuracy and completeness of information across various parameters. I excel in utilizing ticketing systems like FreshDesk, Salesforce, and Outlook to efficiently manage client portfolios and resolve OTC disputes, effectively enhancing customer satisfaction.With a Bachelor of Commerce degree from Calcutta University, I bring a solid foundation in financial principles to my work. My skill set encompasses proficiency in MS Office Suite, Salesforce, SPS Commerce, Freshdesk, and Oracle ERP, along with expertise in Credit Management and reviewI am passionate about driving process efficiencies and delivering exceptional results. Let's connect to explore opportunities for collaboration and mutual growth.