Chandrasekaran Naganathan Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Consolidated the Support operations of India, APAC, Middle East and Africa regions for Transaction Banking Solutions delivered to 30+ Banks. Consolidation involved implementation of a Product based shared pool team structure, Unification of Support processes across the region and establishing Metrics.

Chennai, Tamil Nadu, India

Created a team for delivering Production Support to Intellect's Transaction Banking customers in the Middle East and Africa regions. The portfolio consisted of 18 accounts and the team under my leadership established new standards and processes in delivering the support services. Was also instrumental in Driving the improvements in delivery quality and building customer confidence.

Singapore

Responsibilities• Lead the Application Development Delivery for Microsoft technology based solutions• Build and maintain the resource pool required for the Delivery Unit• Establish the annual business plan for Delivery Unit and track delivery performance against plan• Improve the delivery process to ensure better quality of deliveriesAchievements• Led the successful delivery of Intranet Portal migration project • Developed and implemented Service Improvement Plans for two key relationships which helped in customer retention and ensuring repeat orders from them.• Led the successful delivery of BPM solutions using K2/Blackpearl for two large customers - one in the Financial sector and one in the Manufacturing sector.

Bengaluru Area, India

Responsibilities• Provide strategic direction to the delivery teams in the two offices in India – Hyderabad and Bangalore• Drive the Business Plan creation for India Operations and align delivery to the plan.Achievements• Synched up the delivery processes between the two locations in India and created a harmony in delivery in a span of 6 months.• Built a Quality management team across the two locations and led process improvement and Quality certification roadmap initiatives for India Delivery operations.

Chennai, Tamil Nadu, India; Singapore; Bracknell, Uk.

Responsibilities• As Business Unit head for Logistics practice, I was responsible for the overall delivery performance of the BU and improve Customer relationship.• I was also responsible for resource management and hiring niche skills such as OTM and IBM WTX resources.• As Offshore Delivery Head was responsible for leading the creation of a technical framework for building solutions for the Human Health Services business in the US• Portfolio included delivering solutions for Real Estate (Prospect to Pay cycle), Media Analytics, Enterprise Risk Management (SOX compliance) and Infrastructure migration.Achievements• Ramped up the logistics team from 160 to 230+ in a span of 8 months by hiring resources with different levels of experience in OTM and IBM WTX.• Developed and Implemented a Service Improvement plan for Support services delivery and ensured that SLA compliance improved from 85% to >95% in a span of 6 months.• Negotiated with the customer and obtained sign off on a 3 year service contract.• Built the HHS delivery team from 16 to 108 over a period of 1 year. This involved hiring Java and Oracle professionals.• Completed an Infrastructure migration scoping project within budget for a large Sea Freight company based out of UK.

Chennai, Tamil Nadu, India; Tokyo, Japan

Responsibilities• Set up a PMO at the divisional level to oversee the Delivery performance and report on a monthly basis to the CEO’s office.• Led the onshore delivery team for a large regional bank in JapanAchievements• As part of the PMO processes, identified revenue and utilization leakage and helped implement remedial measures which helped achieve a 10% reduction in cost within the first year.• Led the successful rollout of Lending and International funds transfer modules of Intellect Suite.

Chennai, Tamil Nadu, India; New York, Usa

Achievements• Led the development of a browser based application for generation and distribution of enterprise MIS reports.• Led the successful delivery of a HIPAA compliant solution for managing Taft Hartley Funds of a Workers Union in the US.• Led the successful completion of Ramco MARSHAL implementation at a Textile mill within schedule.

Chennai, Tamil Nadu, India

Developed a CRP for Materials Management implementation using SAP/R3 in a foundry.

Chennai, Tamil Nadu, India

Successfully installed and commissioned two production facilities for the manufacture of Coated abrasives.

Be, Mechanical Engineering

B.E Mech

Education record