Chandrasekar Lakshmanarao Email & Phone Number

Portland, Or, Us

Teaneck, New Jersey, Us

- Digital Market leader for Retail Pacific North West and lead Sports, Outdoor and Fashion Retail COE.- Turn around specialist, P&L Responsibility for 100+M$ portfolio (20% CAGR) including Elite Account (top 50 account), Lead a team of Client Partner, Engagement Directors, Customer Relationship Managers & manage ~2000 associates- Received Global Transformation Deal of the Year from Cognizant's CEO Ravi Kumar during Cognizant Growth Summit 2023 (https://news.cognizant.com/2023-04-25-Nike-Expands-Relationship-with-Cognizant-to-Manage-its-Global-Technology-Operations)- Cross functional leadership to global teams delivering across Consulting, Architecture, Digital Engineering, Commerce, Data & Analytics, IOT, Cloud/Infrastructure, BPO etc- Led the pursuit to migrate one of the largest SAP Oracle Databases (125 TB) to Microsoft Azure for a leading NA Sports Retailer that won 2022 Microsoft's US Partner Award Winner for SAP on Azure Category- Led the pursuit & Successful Deployment of Cognizant's IOT based Smart Buildings Platform built on Azure IoT focused on employee safety against COVID-19 helping with Social Distancing, Contact Tracing & Thermal Screening- Led Cognizant’s First 2.5 B $ outcome based Business Transformation for Fortune 100 NA Consumer Goods Client that include building commerce website for B2B customers, next generation IVR and AI powered personalized campaigns across channels that exceeded revenue targets for the business unit- Led Proactive Multi Year Win to drive Cloud Transformation (AWS, Azure), Modernization of 20 years old PO Management Platform on Microsoft Azure for a leading NA Athletic Retailer- Partnered with AWS to transform Customer Management and Custom POS platforms for a NA Footwear Retailer - Partnered with Microsoft to implement to one of first Microsoft Dynamics Finance & Operations in Retail for a leading NA Outerwear & Sportswear Retailer

San Jose, California, Us

- Customer Success for a portfolio of Strategic Clients in Ecommerce (Sears, Bestbuy, Target) & Financial Services (Citi) for SaaS based [24]7's Platforms. Led first chat implementation for Bestbuy and chatbot implementation for Sears to drive contact deflection and self service. - Digital Transformation Partner for client’s customer care & business executives to define the omni channel customer service strategy & lead with hands on approach in execution.- Digital Customer Care evangelist focussed on driving business goals such as Incremental Online revenue (100+ M USD per annum), Self-service adoption, Customer Experience Scores (NPS/CSAT) and Cost Reduction.- Successful in delivering business growth through Up-serve, Thought leadership and engaging customers across levels/departments (executive sponsors, business stakeholders, vendor managers and technology owners).- Position [24]7’s Customer Acquisition Cloud that include Campanja (Paid search bid optimization) and EngageClick (Personalized marketing) to drive Customer Acquisition at lower cost, incremental revenue and deliver contextual, personalized experience.- Expertise in customer journey map, study of customer touch points across self-service channels (IVR, Virtual Agent, Website, Mobile App) & assisted contact channels (Voice, Chat, Email, Social, Store), Personalization & Retargeting.- Provide thought leadership to build Predictive Analytical Models and drive continuous optimization through Design of Experiments, A/B & Multivariate Testing to deliver the business outcomes.

Austin, Texas, Us

- P & L Responsibility for Technology Managed Services for EMEA & APAC regions focussed on Oracle’s Fusion Middleware stack that include Business Intelligence, Identity Management, Content Management etc and key clients include Rolls Royce and Aviva.- Drive business planning for Technolgy Managed Services and manage the programs to deliver the services with cross functional teams.

Austin, Texas, Us

- Led Global Oracle Collaboration Suite 10g Customer Support / Sustenance team spanning across US, Japan, India and UK that supported 500+ clients across NA, EMEA & APAC and key clients include Casio & Posco.- Led a 15-member team for porting the Oracle Database releases 9i and 10g in Windows 32 / 64 bit platforms that involved partnership with Intel, Microsoft, IBM and Sun.- Product Development & Product Management for Oracle Collaboration Suite, Oracle XML Development Kit.

In

- Led a 15 member team for the Time Server module in the Retail banking product developed for NEC, Japan.

Master Of Business Administration (M.B.A.), Strategy, General Management

B.E(Hons), Electrical & Electronics