Manage the existing team of Key Account Managers Manager relationships with key customers. Assist with business development. Prepare SOPs, quotes, presentations, and tender submissions.Present to new business customers and assist in achieving the new business target.Prepare weekly and monthly reports and report back to the business and management. Ensure that the B2B database is managed effectively and regularly checked, reconciled, and updated so that any anomalies are timeously actioned accordingly. Ensure that all day-to-day operations of the B2B team run effectively. Identify and driver operational improvements within the business. Ensure that relevant internal personnel receive adequate training on the use of the relevant systems. Regularly run health checks to identify units that may require repair and action accordingly. Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information in the existing systems. Assist with stock forecasting and budgeting.Oversee CMR data quality and integrity.Assist marketing teams with Show & Tell days. Maintain a close working relationship with various internal teams. Assist the National New Business Development Manager with pricing, reporting etc.

Intermediary between client and branch with regards to instructions, issues and normal day to day business. Communication of cash low reports to branches for ATM loads. Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning. Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager. Training branch supervisors/Recon Clerks on the ATM process. Other related activities as instructed by Manager. Assisting Manager with meetings if necessary and standing in when she is on leave. Variances and claims to be investigated, mitigated and/or resolved. Ensure proper investigations are conducted on all variances and claims before claims are logged with the Risk team. Ensuring that there is communication between H/O & ATM clients resolved all issues. Daily float totals received from branches & submitted Fidelity feedback report - incorrect loads & not yet loaded Load to unload report - compare to recon. Making of timeous and informed decisions that consider the facts, goals, constraints, and risks. Daily ops report on float returns per branch – confirming receipt, float balance, cash order check, cash count, cash certificates and redeposits. Submitting daily all branch recons plus float certificates to Net 1. With each monthly cash order cycle, monitoring and daily reporting on cash order confirmations received from branches, highlighting issues and short received. With each redeposit cycle, monitoring deposit slips and proof of delivery to SBV (from branch), updating list of redeposits for feedback to the client for confirming to bank statements. Keeping a log of issues reported, including cash order issues, ATM technical issues etc.

Client queries, renewal of existing client base agreements, assisting with paperwork on change of ownerships and termination of client contracts. Operational queries, check that services have commenced, ensure that amendments have been enforced. Credit control related queries and queries relating to the Billing Department. Ad Hoc services, arrange and co-ordinate the service as well as all the paperwork.

Reporting to National Reconciliations Manager. Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits. Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads, etc. Daily monitoring, pulling from the system (ATM 200) and review of branch capturing. Communication of cash low reports to branches for ATM loads. Assisting with all recon related issues. Daily/monthly reporting: Checking receipt, float balance, cash orders, cash counts, cash certificates and deposits. Submitting daily all branch recons and float certificates to client. With each redeposit cycle, monitoring deposit slips and proof of delivery to SBV (from branch), updating list of redeposits for feedback to the client for confirming to bank statements.

Scheduling of Nurses working at hospital. Bookkeeping duties. Keeping all the Nursing Managers books up to date and arranging all appointments. Administration and registration of new employees (Nurses) and registration test reviewing. Training Co-Ordinator, setting up and getting the Training Centre/ location ready.  Calling and following up to make sure everyone (all nurses booked for training) shows up. Managing all payments relating to Training classes held.

Merchandise and stock loss management.Financial control, stock holding and maximize profit through the achievement of sales budgets All administrative duties of store. Management of employees and store.

Worked on system generating suspicious transactions, suspected to be fraudulent transactions. Assisted inbound calls relating to any fraudulent activity on banking/ Worked with clients banking details and card details.

Selling/ promoting of service and products (credit cards). Explaining of the services & products offered to clients via telephone. Capturing client information on systems, filling in of applications for clients via telephone and working with confidential client information.

All front house relating duties, answering telephone, assisting with any queries and All admin related duties. Up keeping of books, invoices and payments.General housekeeping of reception.Stock take and ordering of stock.