Chanel-Coco Douglas Email & Phone Number

United States

Trouble shoot devices by identifying and resolving issues using SOP. Supported network builds for new locations.Deliver small projects designed to improve workflow processesRun change management processes to improve network availability and functionality.Supported the development of change management templates

United States

Optimize outbound shipment logistics by identifying and resolving conflicts. Train and guide associates in working safely while keeping workplaces clean and organized according to Amazon standards.• Enhanced operational efficiency by maintaining standards for efficient workflow.• Implemented the best issue and conflict resolution strategies and increased productivity of problem solve team from 76% to 89%.

Raleigh-Durham, North Carolina Area

Established efficient workflow process, monitored daily productivity and implemented modifications to improve overall effectiveness of 45 personnel. Trained 32 employees in company regulatory compliance requirements to promote conformance. Oversaw inventory including ordering and requisition for department. Managed CRM databases, including troubleshooting, maintenance updates and report generation.

United States

Defined and strategized needs, business requirements, and expectations to carry out best possible benefits. Implemented actionable solutions to address and resolve escalated customer issues. Communicated with clients to build strong and lasting rapport and foster account retention. Managed all account-related documentation and regulatory compliance. Prepared documentation of policies and procedures for operational excellence.• Ensured protection of information and prevented system incursions by maintaining current virus protection systems with updated protections against new threats.• Increased operational performance by leading enterprise-wide security awareness training, ongoing reinforcement, and monitoring.• Researched potential security issues and analyzed cyber and information security risks by rigorously reviewing business applications and infrastructure systems.• Improved server options, network security, and other metrics with proactive user training by completing vulnerability and penetration testing and standardizing operations.

Afghanistan

Successfully deployed weapons systems in theatre as part of operation OEF and OIF. Delivered exceptional services to 150+ customers by going above-and-beyond to offer exceptional support for all needs. Guided and assisted lower-graded personnel as well as analyzed threat forces' disposition, capabilities, and training in support of strike mission planning• Planned, collected, and implemented all intelligence disciplines across full spectrum of intelligence operations by generating 90+ intelligence reports in a 24 hour period.• Improved team capabilities by steering training of 20 new personnel over the course of the deployment.• Achieved desired frequencies by regularly inspecting and conducting preventive maintenance of communication systems as well as regularly checking components and correcting faults.

Met daily demands and championed challenging projects through close collaboration with team members. Assessed and mitigated cyber and information security risks through consistent review of business applications and infrastructure systems.• Recommended innovative ideas and plans to senior leaders on appropriate risk management and mitigation while maintaining client support.• Researched potential security issues through coordination with internal cloud and engineering teams.• Developed scenarios and response procedures by preparing information security documents.• Ensured compliance of each and every operation with internal security controls, regulations, policies, and laws.• Led enterprise-wide security awareness training, ongoing reinforcement, and monitoring.Maintained high-quality control of products by reviewing hundreds of reports before dissemination to the customer to ensure products met security guidelines as well as customer request.Ensured timely responses to customers and follow up for feedback and product updateTaught incoming personnel proper technical procedures for mission sustainmentMonitored enemy movements for possible weaknesses and impending threat to American and United Forces for the area of operation