-Orchestrated daily department operations, optimizing workflow efficiency and ensuring the timely completion of tasks.-Proactively mitigated conflicts among team members, swiftly resolving issues to uphold a harmonious and productive work environment.-Encouraged cross-departmental collaboration to achieve organizational objectives, promoting a culture of teamwork and synergy across diverse functions.-Spearheaded operational enhancements through comprehensive process reviews, driving increased efficiency and implemented strategic changes for continuous improvement

-Implemented member engagement strategies to boost satisfaction levels.-Cultivated and maintained strong member relationships.-Leveraged CRM systems for enhanced member engagement.-Monitored and analyzed member engagement data effectively.-Led training sessions and provided mentorship on engagement processes.-Collaborated cross-functionally to achieve member engagement objectives.

-Conducted fact-finding interviews and referred applicants for job placements- Provided counseling and respond to client inquiries regarding employment services- Determined eligibility for benefits and verified applicant information- Maintained records, process applications, and manage claims efficiently- Oversaw programs such as employability training and unemployment insurance payments- Offered specialized training, disseminated labor market information, and resolved compliance issues

-Led a team of 8 call center representatives in meeting and exceeding performance targets by 32%.-Conducted weekly team meetings to provide guidance, support, and coaching on call handling and customer service skills.Implemented performance improvement plans and provided feedback to team members to enhance their performance.Collaborate with management to develop and implement strategies to improve team productivity and efficiency, leading to a 28% increase.Serve as a mentor to team members, offering support and guidance for professional development.-Assisted escalated Member issues and ensured timely resolution.-Coordinated training sessions to enhance the team's knowledge and skills to deliver exceptional service.