Chanel Li Email & Phone Number

Warwickshire, England, United Kingdom

Significantly improved data accuracy, reflecting on 100% success claim rate by effectively identifying errors with the redesigned auditing system and procedure with great attention to detail. I support the project manager to monitor the project performance of a youth employment support project to ensure achieving the project target. By designing the Excel Workbook for analysis of project performance and client base, I reduced the average processing time for writing the project progress report by 30%. I analyze the project performance by extracting relevant data, profiling the data extracted, and generating pivot tables to obtain the figures required to complete the project progress report.To support the team to achieve a common goal by reaching the target, I build up relationships with the staff who works on other integration support project as well as with external organizations such as Job Centre Plus to receive regular referrals of clients for the project. The success of the engagement strategy leads to a significant increase of 40% in the achievement of the registration target.

Coventry, England, United Kingdom

I provided employment support and advice to over 250 Coventry residents who are migrants to deliver an employment and integration project “MyCoventry”. Alongside the client-facing duties, I analyzed the project performance which involved quantitative data and qualitative data using Microsoft Excel, and demonstrated on project performance report to the project funder. I made a good balance on time management between intensive client support tasks and administrative and analysis tasks. The effective work strategy and service delivery results in 99% accuracy on documentation submitted to the project funder with a 100% claim success rate, 100% achievement of exceeding the project targets, and regular positive feedback from clients as a successful example of support service which contributes to case study for further improvement. I worked intimately on a one-to-one basis with clients and mentored them in finding a job, signposting them to further resources, and supporting them holistically into employment.

London, United Kingdom

I performed business support duties by monitoring sales performance for its client "Huawei Technologies (UK) Co, Ltd". I created sales reports and analyzed its sales performance to demonstrate sales trends and evaluate marketing campaign effectiveness. I systemized the report structure to minimize potential errors and improve data accuracy and efficiency, resulting in a reduction of 50% in processing time.

Hong Kong

Significantly improved clients' compliance with Securities and Futures Commission (SFC) regulations, leading to a 50% decrease in compliance-related issues and the reduction of average processing time by 15% with my dedication and hard work.I provided operational and administrative support at a compliance advisory firm for its client which included local and international firms regulated by the Securities and Futures Commission (SFC), the statutory body of Hong Kong financial regulator. I supported drafting, auditing, and submitting license applications with the highest accuracy for clients’ staff who needed to apply for licenses to conduct regulated activities on the stock market, complying with the regulatory requirements set out in the Securities and Futures Ordinance (SFO). I also monitored clients’ compliance calendars to ensure the submission of annual filing and relevant notifications in a timely manner to maintain clean records in SFC.

Ba (Hons) International Business Communication With Japanese, International Business Communication

Associate Of Arts In Bilingual Communications Studies (Japanese & Chinese), Bilingual And Multilingual Education