• Monitored the engagement between all parties throughout the real estate process, resulting in a 90% customer satisfaction rating and repeat business• Worked with consumers with issues concerning the home shopping experience, responded promptly to emails and phone calls, and collected data and feedback to help identify and resolve problems.• Generated over 25% of the companies income on monthly basis in sales by performing outstanding customer service, and by following the company's sales and marketing strategies.• Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. states and federal laws and regulations, wherein the company operates.• Processed 100+ daily transactions with a 99.9% accuracy rate, by utilizing sales force, SIP soft phone, and CRM software.

• Managed 30+ customer cases daily, maintaining a 90% satisfaction rating, through timely and effective communication with managers, and by implementing tailored solutions for each customer.• Resolved customer concerns with products or services over the phone through effective listening, product knowledge and communication.• Answered up to 300 calls per day in busy, fast-paced office for customers looking to refinance or purchase, by providing quotes and information to customers, and processing paperwork for loan underwriters and loan officers.• Utilized the knowledge of loan types and how to calculate LTV/CLTV to improve customer experience and efficiency by 15%• Achieved a sales target of 10 locked loans for 5 consecutive months by mentoring new employees and motivating the sales team.

• Answered 100% of calls within 1 minute. Responded to routine to moderately complex inquiries and issues from customers regarding financial products and services through a variety of channels (for example but not limited to: phone, text, chat, video chat, etc.) through use of company knowledge base, research, and escalation. Resolved 90% of issues and provided a best-in-class customer experience while adhering to work guidelines, policies, and regulations• Increased customer satisfaction by 5% by utilizing written and verbal communication skills to successfully handle customer interactions• Consulted with customer, identified and resolved customer issues to achieve high customer satisfaction, resulting in 35% increase in customer retention• Resolved moderately complex customer problems by communicating with other departments, including customer service and engineering.• Support roll-out of new business initiatives and assist with onboarding of 40+ new customers resulting in increase in customer retention by 10%

• Responsible for one of the more difficult passenger areas, American Airlines, by coordinating with American Airlines to ensure timely departures, while maintaining a high level of service.• Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges• Determine flight close-out time and prepare, complete, and check various flight forms for accuracy• Conducted agent observations and associate activities to improve agents' performance, which resulted in a better customer experience.• Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation• Use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area• Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting• Trained on complex computer systems (SABRE) in three weeks, enabling the ability to resolve customer issues within an average of four minutes