Currently working for South Warwickshire NHS Foundation trust within the Learning & Development department. We provide effective training courses for health care professionals to develop skills and knowledge. We support the trust by creating capability in everything we provide. My main duty is to implement and enhance CETA (Central England Training Academy) which is an income generated business within the trust. Our aim is to increase health-care professional's competency levels.

I supported families whenever they've experienced a fatality in their family by Showing compassion and dignity, when arranging funeral services. Other duties included processing payments, handling confidential paperwork, communicating to funeral branches efficiently. I regularly sent weekly reports to support managers to ensure them of procedures and guidelines being followed and apply in the office.

Skin consultations and up-selling the brands best skin care and make up products. Building connections with consumers and evaluating feedback. Sales orientated.

I needed to ensure of passengers safety on-board, and that the embarkation and disembarkation process is running in accordance to ship port guidelines. This role involves varied multitasking as we coordinate the passport & visa control, communicate with port authorities, do foreign money exchanging, switchboard operation, cash handling and float auditing, along with other admin duties. During my work experience I was promoted up to Assistant Front Desk Manager and developed knowledge of HR practice which included sickness and absence procedures, management, employment law and the observation of performance and conduct. Having worked in a busy environment, multi-tasking was needed to conduct team meetings, deliver appraisals and set targets. I continued to implement the talent management process to retain productivity.As well as working on-board the ship, we had the opportunity to explore destinations worldwide, e.g. Australia, Singapore, Thailand, Iceland, Russia, Caribbean islands and many more. I have in-depth destination skills, and is familiar with different airports.

Front Desk Team Leader