Chanel A. Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

-Act as project manager for key change implementations, including integrations, new business offerings, and cross-functional projects.-Own and manage the Workforce Operations Playbook, keeping it up to date for the team and cross-functional partners.-Maintain and update all operational processes, KBAs, and SOPs, ensuring Specialists and Associates have the resources needed to succeed.-Train on cross-functional processes, ensuring clear understanding and alignment.-Act as a liaison between Workforce Operations and other departments, ensuring Specialist and Associate responsibilities are aligned with cross-functional needs and downstream impacts.

Austin, Texas, Us

Manage relationships with 70 accounts spanning Enterprise, Mid-Market, and SMB segments throughout the post-sales journey, overseeing the support, product training, and advocating for 600 customers starting at onboarding.

Austin, Texas, Us

-Manage the full onboarding process of our contingent workforce, which includes but is not limited to collecting and reviewing docusign documentation, onboard onto the platform, maintaining accurate worker records, scheduling background and drug screens, and dispatching workers to sites.-Partner with internal and external stakeholders to streamline and improve the overall worker experience

Noblesville, Indiana, Us

Berlin, De

-Spearheaded a 10% decrease in fraud issues across 10 North American cities by proactively leading the Active Rental team, resulting in enhanced security measures and member satisfaction.-Achieved a 30% increase in resolving 130 member inquiries daily on registration, accounting/billing, troubleshooting, and terms and conditions, exceeding weekly KPI goals, resulting in improved member satisfaction and retention.

Austin, Tx, Us

Laid out brochures, social assets, and infographics using Adobe design programs based on style guides and design specs for SpringBox clients.

Austin, Tx, Us

Production focused projects in a fast paced environment. Editing logos, resizing photos, and typesetting large workloads based on client requests.

San Francisco, Ca, Us

-Promoted to the Senior Escalations team to reduce churn, executing personalized solutions for escalated client inquiries via Zendesk, thereby exceeding weekly KPIs by 20% through strategic problem-solving and effective communication.-Excelled in resolving complex customer issues, leading to client retention and a strengthened trust in brand relationships, by employing advanced conflict resolution techniques and maintaining empathetic, clear communication.

Seattle, Washington, Us

-Guided a 10-member team to achieve optimal performance, and managed the planning, scheduling, and coordination of all business operations. -Fostered notable growth in departmental efficiency by proactively engaging with vendors and merchant buyers. Enhanced communication on business results to corporate leadership, driving informed decision-making and improved overall performance.

Bachelor Of Arts (B.A.), Merchandising And Buying Operations

Associates In Graphic Design, Graphic Design