About Me:I’m a curious and creative thinker with a passion for fostering collaborative partnerships, delivering measurable results, and maximizing customer value. With over a decade of experience in management, operations, and onboarding, I've honed my ability to establish and nurture successful customer relationships. I excel at guiding customers through their post-sale journey, ensuring a smooth onboarding process, fostering adoption, and promoting advocacy. My leadership style is rooted in compassion and enthusiasm, and I believe that these qualities are key to driving positive outcomes.What Drives Me:Customer Success is more than just a goal—it's a mindset. I’m driven by the belief that the success of a company is intrinsically linked to the success of its customers. This philosophy guides every aspect of my work. I am dedicated to understanding and addressing the unique needs of each customer, proactively finding solutions, and ensuring they achieve maximum value from our products and services. I thrive on taking complex issues and breaking them down into manageable tasks, all while leading teams to tackle challenges head-on.
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Customer Success ManagerWorkriseAustin, Tx, Us
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Program SpecialistWorkrise Nov 2024 - PresentAustin, Texas, Us-Act as project manager for key change implementations, including integrations, new business offerings, and cross-functional projects.-Own and manage the Workforce Operations Playbook, keeping it up to date for the team and cross-functional partners.-Maintain and update all operational processes, KBAs, and SOPs, ensuring Specialists and Associates have the resources needed to succeed.-Train on cross-functional processes, ensuring clear understanding and alignment.-Act as a liaison between Workforce Operations and other departments, ensuring Specialist and Associate responsibilities are aligned with cross-functional needs and downstream impacts.
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Customer Success ManagerWorkrise Dec 2021 - Nov 2024Austin, Texas, UsManage relationships with 70 accounts spanning Enterprise, Mid-Market, and SMB segments throughout the post-sales journey, overseeing the support, product training, and advocating for 600 customers starting at onboarding.
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Senior Associate - Onboarding, Support & EngagementWorkrise Jul 2021 - Dec 2021Austin, Texas, Us-Manage the full onboarding process of our contingent workforce, which includes but is not limited to collecting and reviewing docusign documentation, onboard onto the platform, maintaining accurate worker records, scheduling background and drug screens, and dispatching workers to sites.-Partner with internal and external stakeholders to streamline and improve the overall worker experience
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MemberAlpha Kappa Psi Nov 2009 - PresentNoblesville, Indiana, Us -
Member Services Associate - 2Nd LevelShare Now Feb 2019 - Mar 2020Berlin, De-Spearheaded a 10% decrease in fraud issues across 10 North American cities by proactively leading the Active Rental team, resulting in enhanced security measures and member satisfaction.-Achieved a 30% increase in resolving 130 member inquiries daily on registration, accounting/billing, troubleshooting, and terms and conditions, exceeding weekly KPI goals, resulting in improved member satisfaction and retention. -
Production ArtistSpringbox Apr 2018 - Feb 2019Austin, Tx, UsLaid out brochures, social assets, and infographics using Adobe design programs based on style guides and design specs for SpringBox clients. -
Production ArtistAmerican Campus Communities Mar 2018 - Apr 2018Austin, Tx, UsProduction focused projects in a fast paced environment. Editing logos, resizing photos, and typesetting large workloads based on client requests. -
Senior Client Experience AgentStitch Fix Jun 2015 - Nov 2017San Francisco, Ca, Us-Promoted to the Senior Escalations team to reduce churn, executing personalized solutions for escalated client inquiries via Zendesk, thereby exceeding weekly KPIs by 20% through strategic problem-solving and effective communication.-Excelled in resolving complex customer issues, leading to client retention and a strengthened trust in brand relationships, by employing advanced conflict resolution techniques and maintaining empathetic, clear communication. -
Department ManagerNordstrom May 2010 - Jun 2015Seattle, Washington, Us-Guided a 10-member team to achieve optimal performance, and managed the planning, scheduling, and coordination of all business operations. -Fostered notable growth in departmental efficiency by proactively engaging with vendors and merchant buyers. Enhanced communication on business results to corporate leadership, driving informed decision-making and improved overall performance.
Chanel A. Skills
Chanel A. Education Details
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Sam Houston State UniversityMerchandising And Buying Operations -
The Art InstitutesGraphic Design
Frequently Asked Questions about Chanel A.
What company does Chanel A. work for?
Chanel A. works for Workrise
What is Chanel A.'s role at the current company?
Chanel A.'s current role is Customer Success Manager.
What schools did Chanel A. attend?
Chanel A. attended Sam Houston State University, The Art Institutes.
What are some of Chanel A.'s interests?
Chanel A. has interest in Design, Fashion, Technology, Marketing, Art, Music.
What skills is Chanel A. known for?
Chanel A. has skills like Visual Merchandising, Merchandising, Retail, Store Management, Retail Sales, Loss Prevention, Inventory Management, Fashion, Customer Service, Store Operations, Apparel, Sales.
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