Chanel Coates, Pmp, Csm Email & Phone Number

Richland, WA, US

Richland, WA, US

Seattle, Washington, US

With a mission-driven mindset, led the Loans product team to optimize and grow the loan portfolio. Worked closely with Leadership across the organization to establish product roadmap and execute against company goals. This included working with the product team to define OKRs and KPIs.

Portland, US

Drove effective delivery through strong collaboration with CEO and executive leadership on roadmap prioritization, execution planning, and process improvements. Collaborate across Engineering and Business to define and lead large programs through execution with cross-dependent initiatives. Champion company roadmap goals through strong relationship with.

Portland, US

Successfully developed and launched Simple’s first Credit product, Simple Personal Loan. Brought to fruition product features leveraging data-driven learnings and user experience feedback. This included, loan product, checking product, and improved payment options. Owned backlog grooming and defined delivery prioritization - working closely with.

Portland, US

Portland, Oregon, US

Enabled delivery success through seamless communication across multiple disciplines and platforms through collaboration and strong organization structure. Provided coaching and support to Agile delivery teams to increase delivery competencies to enable continuous delivery. Instrumental in vendor contract negotiations and adherence of agreement, including.

Portland, Oregon, US

Collaboratively led the Business and IT resources to successfully deliver strategic and technical initiatives. Led the first Server Migration and Client Upgrade project for the Security and Modernization Initiatives Program. Headed Cross-Functional operations track through initiation phase of program, providing leadership and direction to ~11 executive.

Mclean, VA, US

Successfully delivered various IT and Business projects for the Card business and Integration activities required to support the successful integration of Card and Retails Services and Capital One Cards. Instrumental in the implementation of SAFe (Scaled Agile Framework) within the PMO and championed the delivery process changes within the stakeholder.

London, GB

Successfully delivered various IT and Business projects for the Card business and Integration activities required to support the successful integration of Card and Retails Services and Capital One Cards.

London, GB

Worked closely with the Group Executive Team to establish a strategic roadmap which defined the scope, priorities, and execution plans for the Cards Transformation Program. Established Cards Transformation PMO (Program Management Office) and governance structure. Delivered Statement of Works (SOW), changed control process and project hierarchy for.

London, GB

Provided support and liaised with Global Teams on behalf of North America Card and Retail Services for various workstreams, including; Service and Sales, Decisioning, and MI/AnalyticsProvided oversight on gap analysis, business requirements, and championed Card requirements when identified as best practice process and/procedure

London, GB

Provide Project Management and Consulting efforts through the support of large system conversions and upgrades from initiation to implementation utilizing Risk Based Project Management (RBPM) and waterfall methodologiesEffectively assisted in the development and refinement of Project Management Toolkits leveraging HSBC principles and methodologies

London, GB

Successfully built, launched, and supported numerous offshore contact centers with in India and The Philippines. This included, onsite and offsite leadership and management training.

St Louis, Missouri, US

Ensured appropriate merchandise levels for each store-ensuring continues stock resulting in higher sales while maintaining replenishment levels utilizing monthly open-to-buy financials.