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Chanel Collymore is listed as Data-Driven Decision Maker | Collaborative Problem Solver | Experienced in SQL, Tableau, and Data Visualization | Transforming Data into Insights at ACERTUS, a with 253 employees, based in Norcross, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Chanel Collymore.
Chanel Collymore previously worked as Confirmations Specialist at Acertus and Inside Sales Representative at Idn Armstrongs Inc.
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Data Analyst with 10+ years' experience in customer service and currently completing Google Data Analytics certificate. Experienced in basic data literacy, effective communication and attention to detail with expertise in Salesforce, Excel and Zendesk. Seeking a data analytics role with opportunities for growth and professional development.
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United States
Reviewing and verifying order accuracy for completeness and compliance with company standards. Ensuring orders adhere to customer specifications and regulations. Researching and resolving order discrepancies. Communicating effectively with internal and external stakeholders regarding order issues. Assisting team with maintenance of 90% or better SLA completion.
Accurately entered data into company systems, generated invoices specific to customer accounts, and handled high volume of data entry and invoicing. Cultivated positive and professional interactions by building rapport and adapting communication styles to diverse individuals. Maintained compliance with SOPs and knowledge base by understanding and communicating customer requirements according to established protocols and available resources. Resolved 90% of customer inquiries within 24 hours.
Achieved a call answer rate exceeding 90%, minimizing wait times and exceeding customer service level benchmarks by 10%. Resolved product and service complaints efficiently by identifying root causes, resulting in a 12% increase in customer retention rate. Proactively identified customer needs and presented relevant product or service upgrades, contributing to a 15% increase in customer upsells.
Other employees you can reach at acertusdelivers.com. View company contacts for 253 employees →
Author Anthony Leslie Jr. (Ant-Moe)
Colleague at AcertusReisterstown, Maryland, United States
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JT
Jalen Thomas
Colleague at AcertusRoseville, California, United States
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Travis Rugemer
Colleague at AcertusEssex, Maryland, United States
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HB
Heavyn Bradford
Colleague at AcertusSacramento, California, United States
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Brittney Lewis
Colleague at AcertusKansas City, Missouri, United States
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Stacey Serra
Colleague at AcertusLawrence, Kansas, United States
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MD
Mindy Davis
Colleague at AcertusLowry City, Missouri, United States
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CB
Carmen Burhite
Colleague at AcertusGranite City, Illinois, United States
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JE
João Edvanildo De Lima
Colleague at AcertusSão Paulo, Brazil
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RH
Ryan Hopkins
Colleague at AcertusSacramento, California, United States
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Chanel Collymore works for ACERTUS.
Chanel Collymore is listed as Data-Driven Decision Maker | Collaborative Problem Solver | Experienced in SQL, Tableau, and Data Visualization | Transforming Data into Insights at ACERTUS.
Chanel Collymore is based in Norcross, Georgia, United States while working with ACERTUS.
Chanel Collymore has worked for Acertus, Idn Armstrongs Inc, and Tng – A Division Of The Jim Pattison Group.
Chanel Collymore's colleagues at ACERTUS include Author Anthony Leslie Jr. (Ant-Moe), Jalen Thomas, Travis Rugemer, Heavyn Bradford, and Brittney Lewis.
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