Chanell Wright Email & Phone Number

Maintain and promote a team work environment with effective and clear communication amongst co-workers.Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.Ensurehotelmeets or exceeds budgeted goals.Utilize company profile database to determine geographic areas fortravel agentcalls while maintaining top and existing travel agentaccounts.Organize travel agent month and travel agent appreciation rates for slow months.Assists with the development and implementation ofpromotions, both internal and external.Updating and owning the sales strategy & sales plan with theGeneral Manager.Review and approves any special corporate negotiated rates by signing the LNR (Local Negotiated Rate)contract.Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.Recommends monthly room nights target goals for sales team members.Oversee and ensure the updating of rates, promotions on hotel website,OTA's (Online travel agents),GDSetc. without any rate parity.Responsible for the training of sales managers and staff.Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels, etc.Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Develop key relationships with clientsMaintain a pipeline full of salesWork with engineering and marketing teamsCreate sales reports that take a look at the company's salesDevelop long term sales goalsObserve local and national trends in the marketAttend conferences

Maintain and promote a team work environment with effective and clear communication amongst co- workers.Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.Ensurehotelmeets or exceeds budgeted goals.Utilize company profile database to determine geographic areas fortravel agentcalls while maintaining top and existing travel agentaccounts.Organize travel agent month and travel agent appreciation rates for slow months.Assists with the development and implementation ofpromotions, both internal and external.Updating and owning the sales strategy & sales plan with theGeneral Manager.Review and approves any special corporate negotiated rates by signing the LNR (Local Negotiated Rate)contract.Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.Recommends monthly room nights target goals for sales team members.Oversee and ensure the updating of rates, promotions on hotel website,OTA's (Online travel agents),GDSetc. without any rate parity.Responsible for the training of sales managers and staff.Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels, etc.Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Direct operations at the front desk and ensure customer service meets our high standards for guest satisfactionHire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policiesInteract with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaintsCompile occupancy reports and financial information for the general managerDefining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and equipment.Managing budgets, records, and contracts.Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.Conducting performance reviews with the front desk staff.Generating reports and feedback for presentation to the general manager.Performing administrative duties such as filing and updating records, among others, as needed.

Responsibilities• Tolerance and stamina are excellent• Professional attitude and great work ethics.• Excellent customer service and communication skills• People oriented with superb interpersonal skills• Assist patrons with making food selections according to the menu and specials• Team Leader capabilities.• Able to delegate tasks.Accomplishments I made everyone think in a positive way.

Associate'S Degree, Accounting And Tax Law, A

Prepare and File Income taxes to the IRS. While doing accounting for each client.

Diploma

General, General Studies