• Support and work directly with federal stakeholders to identify key business processes suitable for automation within the SharePoint environment. • Formulate and define scope and objectives through user interviews, research and factfinding combined with gathering and understanding of existing business systems and workflows. • Document and articulate requirements clearly to both the technical and business audience. • Liaise effectively with SharePoint developers, management, end users and other stakeholders. • Independently plan and facilitate the meetings with business stakeholders and other groups as needed to accomplish the above tasks. • Perform status reporting on project progress, milestones, and decisions using various tools such as SharePoint, PowerPoint, Excel, etc. • Work independently

• Spearheads a business process enhancement proposal for the client within cross-functional departments and external vendors.• Manages User Acceptance Testing as well as Project Lifecycle Management quality assurance for various simultaneous projects.• Actively identifies and helps manage requirement changes and enhancements for various simultaneous projects thus identifying and preventing RISK including construction, historical and environmental concerns.• Creates documentation including but not limited to business requirements documentation, process documents and official training material.• Co-lead several training workshops with client teams and professionals outside of the typical scope of work to further enhance and increase service delivery.

• Evaluated and enhanced business processes within cross-functional IT departments.• Conducted User Acceptance Testing with clients and project managers.• Ensured the resolution of client facing issues and conflicts within the delivery of IT services which resulted in a 15% decrease of issues during audits of business requirements.• Actively identified and remedied business facing incidents and problems within cross-functional IT departments through escalation.• Created documentation including but not limited to business requirements documentation, process documents and official training material.

• Led process improvement workshops with clients and process managers typically resulting in a 15 - 20% increase in efficiency.• Ensured the resolution of client facing issues and conflicts within the delivery of IT services which resulted in a 15% decrease of issues during audits of business requirements.• Actively identified and remedied business facing incidents and problems within cross-functional IT departments through escalation.• Created documentation including but not limited to process diagrams, process documents, and official training material.

• Managed four simultaneous projects including software implementation from legacy systems as well as instance migration during upgrades.• Created documentation including but not limited to workflow diagrams, process documents, and official training material.• Created workflow packages for ITSMNOW Consulting LLC to offer clients resulting in increased transparency of service.• Conducted IT Administrative functions including data cleanup & normalization as well as data import and transformation.

•Renovated and reorganized administrative functions for the President of BConstrux.•Drafted correspondence letters and official documents concerning current and future collaborations and projects.•Designed and Co-administered the STEM workshop of DC Mayor’s Summer Youth Employment Program.•Supported varied project contractors and administrators.•Engaged in collaborative efforts with the DC DOT, DC Water and EPA supporting workshops and programs for the Green Infrastructure initiative.•Reviewed and promoted the TransTech academy program of DC.