• Resolved about 7,328 tickets thus far, for B2C student and professor questions and concerns via Salesforce, 3CX, and Microsoft Teams video calls, involving API and AI tools• Trained about 200 clients in using our website and app, as a SaaS solution• Continuously gathering and reporting feedback for product improvement, and I have currently reported about 20• Researching new editions to update our books for over 10,000 books• Building B2B relationships with about 10… Show more • Resolved about 7,328 tickets thus far, for B2C student and professor questions and concerns via Salesforce, 3CX, and Microsoft Teams video calls, involving API and AI tools• Trained about 200 clients in using our website and app, as a SaaS solution• Continuously gathering and reporting feedback for product improvement, and I have currently reported about 20• Researching new editions to update our books for over 10,000 books• Building B2B relationships with about 10 representatives from Universities and 15 Publisher accounts, advocating for them, resulting in client partnership and subscription renewals for every client• Collaborating with the Development team, and the Customer Success, Account and Sales Managers to improve the platform by escalating queries and bug issues via Salesforce, Microsoft Teams and DEV• Created 5 FAQ articles and 10 internal articles • Brainstorming and implementing improvement initiatives to increase efficiency and accuracy with my team based on KPI data, and came up with 6 improvement initiatives• Trained and supported 4 new team members, and many more to come Show less

• Taught over 100 students who are diverse in age and abilities • Was "favorited" by 36 students • Kept track of all their improvements after each lesson, with 2 lessons a week per student• Gave feedback and evaluations after every lesson• Improvised about 50 lesson activities • Able to identify diverse needs and to provide assistance based on these needs

• Managing a small company with a staff of about 30 employees• Handling all questions and concerns from both staff and clients• Onboarded about 10 clients• Communicating information between our engineering technicians and clients• Overseeing client projects (such as Blackberry, Hitachi, and IMAX): an average client will have about 2 projects per week, and we service about 100 clients, which I prepared, scheduled launched, monitored, and closed according to their… Show more • Managing a small company with a staff of about 30 employees• Handling all questions and concerns from both staff and clients• Onboarded about 10 clients• Communicating information between our engineering technicians and clients• Overseeing client projects (such as Blackberry, Hitachi, and IMAX): an average client will have about 2 projects per week, and we service about 100 clients, which I prepared, scheduled launched, monitored, and closed according to their deadlines• Arranged schedules to increase productivity• Created 1 job listing, screened about 100 applications, and conducted about 10 first interviews• Wrote and signed 3 NDA’s• Wrote and edited about 50 certification reports• Continuously keeping up with electrical engineering standards Show less