Chanelle Moth Email & Phone Number

Johannesburg Area, South Africa (Hybrid)

Managing (end to end) planning, prioritising, organising, negotiating, and controlling of product funnels, optimising digital platforms for RBB Digital and Marketing. Ensuring successful implementation of Projects and to realise the business strategy. Providing expert advice and insights to functional and non-functional Teams on user/customer experience, analytics and insights to drive improved conversion ratios and return on Marketing Investment. Solid analytical aptitude with advance organisational and problem-solving skills. Completion of a Data in Business decision making Masterclass in Aug, offered by Nedbank Risk Business School. Development, maintenance and presentation of regular reporting and ad-hoc analyses to support growth and retention. Proven ability to work within the scope of practice to meet organisational objectives, promote departmental efficiency and deliver operational and service excellence. Digital product funnel optimisation for all product categories such as Transactional products, Credit Cards, Investments, Insurance, Personal Loans, etc.

Johannesburg Area, South Africa (Hybrid)

Being a subject matter expert in service excellence; designing and executing strategy and the desired customer experiences. Managing multiple projects in a fast-paced environment. Establishing best practice and standardised methodologies for RBB business. Managing a Team and liaising with different organisational clusters to provide innovative solutions, processes and strategies to alleviate customer pain points and operational inefficiencies. Creating learning initiatives for team development. Performing as a strong leader of a cohesive team with strict enforcement of statutory regulations, quality standards, governance processes and compliance requirements Developing and executing initiatives to improve brand awareness, image and perception. Creating, implementing, conducting, analysing, reporting, presenting and managing voice of the customer (VoC) insights campaigns. Delivering high quality internal and external communications across traditional and digital channels. Completing customer journey mapping and fixes. Contributing to the conceptual development and delivery of visual design work. Delivering presentations to monthly executive forums. Writing content for client communications, newsletters and storytelling.

Johannesburg Area, South Africa

In support of the group strategy in assisting to build the Nedbank brand, to raise the awareness, acquire and retain clients within the broader South African market and internally within the Nedbank Group. Overseeing marketing operations; conceptualising and developing ideas for creative marketing campaigns, promotional material and educational client content. Compiling annual marketing calendar, aligned with marketing strategy and allocated budget. Implementing and managing internal and external marketing campaigns, various events, workshops, expos and initiatives across channels. Building strong working relationships and effective communication channels with external agencies and other key stakeholders. Conducting competitor research and analyses. Manage customer testimonials, including sourcing, coordinating and producing video and written content. Manage customer newsletter and content creation thereof.

Johannesburg Area, South Africa

Drafting the communications strategy and providing guidelines in creating and maintaining effective internal and external communication structures/channels within Retail and Business Banking to optimise content that drives sales, product engagement and brand loyalty across the customer lifecycle. Promoting and enhancing Nedbank's brand image by ensuring professional handling of communications, events and sales support. Providing support, planning and managing various events including the Nedbank Golf Challenge. Providing strategic support and advice on all event-related projects to various Teams. Creating communication plans and content for internal and external media and marketing initiatives and media releases. Responsible for executive event reporting and preparing of event briefs. Managing relationships with stakeholders including suppliers and various committees. Managing and overseeing annual budget allocations. Overseeing event collateral requirements and developing and executing events calendar projects. Managing branding and application of corporate Identity at events.