Chanelle Macon Email & Phone Number

* Reconcile client disputes as they pertain to outstanding balances due.Accurately and efficiently post cash receipts including credit card and ACH payments totaling over $200k daily.* Effectively manage an A/R portfolio to reduce days outstanding, preparing delinquency notices in a timely manner.* Assist clients with account inquiries, updating the.

Irving, Texas, United States

 Responsible for the accurate and efficient processing of the company’s local fleet accounts receivables. Recording cash receipts, credit card and ACH payments totaling $4.8 million a year. Taken ownership of 900 accounts, independently reviewing and improving existing processes and develop sustainable reporting. Fully supporting customers by.

Greater Atlanta Area

Handles multiple bank account receipts processing from ACH, wires and lockbox exceeding 2 million dollars daily. Check incoming bank data against credit card reports totaling over 1.5 million dollars daily. Process write offs and adjustments as needed. Manages and assists collectors with queries to resolve cash application issues. Lead intercompany.

Greater Atlanta Area

Responsible for the timely and accurate posting of accounts receivable payments on a daily basis, including ACH and wire payments with annual revenues exceeding $1 billion dollars. Provide quality and professional customer service to external customers, to obtain resolution to all payment related issues. Responsible for researching all unapplied customer.

Entered and reviewed billing information on sales contracts.Posted invoices monthly and generated a sales receipt.Processed credit memos as requested.Generated aging report to review and apply cash receipts to invoices.Audit customer accounts to ensure accurate posting of payments.Created and distributed monthly excel reports.

Locate and notify customers of delinquent accounts.Provided customers with statements and dunning letters when necessary.Arrange for payment of debt or establish payment schedules, based on customers’ financial situation.Communicate via telephone and email representing to customers and internal employees.Set up and maintained all credit card payers in.

Specialty Accounts; Responsible for answering and responding to calls from customers with past due bills.Research, analyze, and resolve all chargebacks by accepting incoming customer disputes and related inquiries.Maintain and monitor accounts through reports and discussions to reduce all chargebacks by at least 50%, in addition to reconciling cash.

Ensured accuracy and completeness of all monthly recording of sales.Confirmed that all cash deposits were properly recorded to the appropriate A/R aging, and researched discrepancies in payment amounts.Coordinated lockbox correspondence, tracked cash receipts, investigated bank posting errors, and allocated checks to the proper outstanding.