Chanelle Macon Email & Phone Number

* Reconcile client disputes as they pertain to outstanding balances due.Accurately and efficiently post cash receipts including credit card and ACH payments totaling over $200k daily.* Effectively manage an A/R portfolio to reduce days outstanding, preparing delinquency notices in a timely manner.* Assist clients with account inquiries, updating the database with detailed notes of all contact.* Maintain the integrity of client records and confidential… Show more * Reconcile client disputes as they pertain to outstanding balances due.Accurately and efficiently post cash receipts including credit card and ACH payments totaling over $200k daily.* Effectively manage an A/R portfolio to reduce days outstanding, preparing delinquency notices in a timely manner.* Assist clients with account inquiries, updating the database with detailed notes of all contact.* Maintain the integrity of client records and confidential information.* Communicate and follow-up effectively, building a rapport with team members and Firm Partners regarding cleint accounts on a timely basis Show less

Irving, Texas, United States

 Responsible for the accurate and efficient processing of the company’s local fleet accounts receivables. Recording cash receipts, credit card and ACH payments totaling $4.8 million a year. Taken ownership of 900 accounts, independently reviewing and improving existing processes and develop sustainable reporting. Fully supporting customers by researching and clearing open items and discrepancies in a timely fashion. Also reconciling customer accounts and creating adjustments as… Show more  Responsible for the accurate and efficient processing of the company’s local fleet accounts receivables. Recording cash receipts, credit card and ACH payments totaling $4.8 million a year. Taken ownership of 900 accounts, independently reviewing and improving existing processes and develop sustainable reporting. Fully supporting customers by researching and clearing open items and discrepancies in a timely fashion. Also reconciling customer accounts and creating adjustments as needed. Assist with monthly and annual accounting close and provide support to auditors and tax professionals. Responsible for training new employees and helped with the development of an ERP system Show less

Greater Atlanta Area

Handles multiple bank account receipts processing from ACH, wires and lockbox exceeding 2 million dollars daily. Check incoming bank data against credit card reports totaling over 1.5 million dollars daily. Process write offs and adjustments as needed. Manages and assists collectors with queries to resolve cash application issues. Lead intercompany accounting staff responsible for collection and reconciliation activities. Support of the monthly close, with primary responsibility for cash… Show more Handles multiple bank account receipts processing from ACH, wires and lockbox exceeding 2 million dollars daily. Check incoming bank data against credit card reports totaling over 1.5 million dollars daily. Process write offs and adjustments as needed. Manages and assists collectors with queries to resolve cash application issues. Lead intercompany accounting staff responsible for collection and reconciliation activities. Support of the monthly close, with primary responsibility for cash application and reporting. Show less

Greater Atlanta Area

Responsible for the timely and accurate posting of accounts receivable payments on a daily basis, including ACH and wire payments with annual revenues exceeding $1 billion dollars. Provide quality and professional customer service to external customers, to obtain resolution to all payment related issues. Responsible for researching all unapplied customer payments, including payments received in error. Plays a key role in month end by clearing any assigned tasks for month end, assisting with… Show more Responsible for the timely and accurate posting of accounts receivable payments on a daily basis, including ACH and wire payments with annual revenues exceeding $1 billion dollars. Provide quality and professional customer service to external customers, to obtain resolution to all payment related issues. Responsible for researching all unapplied customer payments, including payments received in error. Plays a key role in month end by clearing any assigned tasks for month end, assisting with additional research and/or posting as needed to close month properly. Resolves assigned reconciling items to ensure the proper statement of cash in financial reports. Show less

Entered and reviewed billing information on sales contracts.Posted invoices monthly and generated a sales receipt.Processed credit memos as requested.Generated aging report to review and apply cash receipts to invoices.Audit customer accounts to ensure accurate posting of payments.Created and distributed monthly excel reports.

Locate and notify customers of delinquent accounts.Provided customers with statements and dunning letters when necessary.Arrange for payment of debt or establish payment schedules, based on customers’ financial situation.Communicate via telephone and email representing to customers and internal employees.Set up and maintained all credit card payers in PayPal for recurring or one-time payments. Processed all credits in PayPal when necessary. Coordinate customer credit… Show more Locate and notify customers of delinquent accounts.Provided customers with statements and dunning letters when necessary.Arrange for payment of debt or establish payment schedules, based on customers’ financial situation.Communicate via telephone and email representing to customers and internal employees.Set up and maintained all credit card payers in PayPal for recurring or one-time payments. Processed all credits in PayPal when necessary. Coordinate customer credit changes including extensions when necessary.Establish good working relationships, and maintain them over time.Resolve conflicts, settle disputes, and resolve grievances with acceptable resolutions.Handled high volume calls to assigned delinquent customers.Organize, plan, prioritize, and accomplish all work in a timely manner.Processed and handled daily credit card payments, bank deposits and lockbox payments.Investigated short payments and bank posting errors.Handled account reconciliation and write offs. Documented information regarding financial status of customers and status of all collection efforts. Show less

Specialty Accounts; Responsible for answering and responding to calls from customers with past due bills.Research, analyze, and resolve all chargebacks by accepting incoming customer disputes and related inquiries.Maintain and monitor accounts through reports and discussions to reduce all chargebacks by at least 50%, in addition to reconciling cash applications and credit adjustments.Acts as a liaison with various departments to resolve issues and to obtain payment from the… Show more Specialty Accounts; Responsible for answering and responding to calls from customers with past due bills.Research, analyze, and resolve all chargebacks by accepting incoming customer disputes and related inquiries.Maintain and monitor accounts through reports and discussions to reduce all chargebacks by at least 50%, in addition to reconciling cash applications and credit adjustments.Acts as a liaison with various departments to resolve issues and to obtain payment from the customer.Record all information concerning collection activity into the JD Edwards system. Show less

Ensured accuracy and completeness of all monthly recording of sales.Confirmed that all cash deposits were properly recorded to the appropriate A/R aging, and researched discrepancies in payment amounts.Coordinated lockbox correspondence, tracked cash receipts, investigated bank posting errors, and allocated checks to the proper outstanding invoice.Successfully resolved and maintained aging reports at 60 days.Communicated with customers regularly by creating a letter and… Show more Ensured accuracy and completeness of all monthly recording of sales.Confirmed that all cash deposits were properly recorded to the appropriate A/R aging, and researched discrepancies in payment amounts.Coordinated lockbox correspondence, tracked cash receipts, investigated bank posting errors, and allocated checks to the proper outstanding invoice.Successfully resolved and maintained aging reports at 60 days.Communicated with customers regularly by creating a letter and spreadsheets to keep discrepancies to a minimum. Show less