Chanel Smith

Chanel Smith Email and Phone Number

Chief Knowledge and Excellence Officer @ What Chefs Want!
Nashville, TN, US
Chanel Smith's Location
Nashville, Tennessee, United States, United States
Chanel Smith's Contact Details

Chanel Smith personal email

About Chanel Smith

As a strategic, technology-driven, forward-thinking executive, I have comprehensive expertise in change leadership, program management, product development, innovation and technology, and acquisitions and integrations. Over the course of my career, I’ve combined technology, processes, strategies with an entrepreneurial drive to deliver creative ideas and technological solutions, driving business growth and profitability.Currently, I serve as the Executive Vice President of Organizational Excellence at Creation Gardens - What Chefs Want! , a high-growth foodservice distributor. Prior to this, I served in a number of other high-level roles at the company. I’ve made countless significant contributions to What Chefs Want, including: ● Coordinating the smooth integrations of all technology and data management systems, organizations,and departments from over 20 acquired companies, creating all processes and scaling systems to align withthe enterprise’s growth of 2000% in annual revenue over 10 years.  ● Devised and built execution strategy for a new GTM channel that enabled third parties to sell gourmet restaurant product lines resulting in $MM revenue with limited increase in operational expenditures. Program management spanned cross-functional departments from warehousing, purchasing, operations, pricing, IT and e-commerce. ● Scoped, developed, and partnered with developers, engineers and designers to launch a six figure overhaul to the web and mobile device B2B ecommerce platforms. Features including: allowing customers to pay their bills online, promotion of curated product marketing lists, customer maintained frequently ordered and favorites list, third party dropship programs, maintenance of contact information, live delivery information and more. I’ve devoted my career thus far to enhancing technology systems and business processes with a focus on user and customer experience. I’m always eager to learn about new technologies and business philosophies, frameworks, and efficiencies. If you’re interested in connecting with me, you can email me at chanelksmith@gmail.com.AREAS OF EXPERTISECross-Functional CollaborationProduct ManagementChange ManagementCustomer ExperienceProject ManagementBusiness OperationsStrategic DirectionOrganizational DevelopmentTECH STACK: Microsoft Office Suite Admin (Word, Excel, PowerPoint, SharePoint, Planner, Project, Teams), ZenDesk, Jira, EDI, Cognos Analytics

Chanel Smith's Current Company Details
What Chefs Want!

What Chefs Want!

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Chief Knowledge and Excellence Officer
Nashville, TN, US
Chanel Smith Work Experience Details
  • What Chefs Want!
    Chief Knowledge And Excellence Officer
    What Chefs Want!
    Nashville, Tn, Us
    View
  • What Chefs Want!
    Chief Knowledge And Excellence Officer
    What Chefs Want! Sep 2022 - Present
    Louisville, Ky, Us
    View
  • What Chefs Want!
    Executive Vice President Of Organizational Excellence
    What Chefs Want! Sep 2021 - Jun 2023
    Louisville, Ky, Us
    Lead implementation of new customers and corporate acquisitions from high-growth foodservice distributor, guiding strategic planning and ensuring consistent operational excellence through transition.Oversee quality management across sales, customer service, procurement, and warehouse operations.Develop training, business systems, and tools to drive employee professional development and optimizeperformance of new locations and regions by identifying and mentoring top operations and sales operationstalent.► Initiated upgrade to new enterprise resource planning (ERP) system, coordinatingtransformation initiative as lead project manager.► Designed, coordinated, and led internal leadership development course in collaboration withexecutive leadership, engineering multi-day program for emerging leaders providing educationregarding company business processes, ISO 9001 fundamentals, and company culture and leadershipprinciples.
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  • What Chefs Want!
    Executive Vice President Of It & Integrations
    What Chefs Want! May 2019 - Sep 2021
    Louisville, Ky, Us
    Leveraged deep understanding of technology and all facets and functions of business to streamline business processes and build functionality leveraging ERP systems. Supported revenue stream expansion by improving efficiencies, enhancing internal structures and development of ecommerce features. ► Implemented several new features into existing customer-facing ecommerce systems that significantly improved customer experience by providing solutions mutually beneficial to clients andcompany.► Ensured seamless integration of Freshpack Produce following monumental $70M+ acquisition,transforming business model, methodology, operational processes, and usage of ERP systems tosupport purchase of large company several states away.
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  • What Chefs Want!
    Vice President Of Purchasing And Production
    What Chefs Want! Jul 2018 - May 2019
    Louisville, Ky, Us
    Oversaw IT integration strategy and processes, ensuring 8 smooth acquisitions by optimally using existing ERP systems and leveraging custom solutions. Developed new methodologies to streamline and align business operations with business model and goals.  ► Developed and led implementation of new GTM franchisee/licensee model providing restaurantclients with increased portfolio of available products while maintaining same deliveryparameters.► Devised pricing algorithm for different product and customer types to align with business needsof evolving and expanding brand, establishing competitive edge by supporting wider and diversified margins on product lines.
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  • What Chefs Want!
    Director Of Purchasing And Inventory Management
    What Chefs Want! Sep 2015 - Jul 2018
    Louisville, Ky, Us
    Managed purchasing team across multiple product lines, ensuring compliance and maintenance of standard product procurement practices. Oversaw entire product catalog as well as e-commerce business operations, applying IT expertise to merge product catalogs following acquisition of new companies. ► Developed internal ticketing customer service system providing inter-company ticketing,customer service, and real-time support via live chat.► Enhanced user interface/user experience (UI/UX) backend and frontend by coordinating application upgrades of e-commerce platforms and systems; ensured better customer experience while supporting revenue operations.
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  • What Chefs Want!
    Director Of Paper And Restaurant Staples
    What Chefs Want! Mar 2013 - Sep 2015
    Louisville, Ky, Us
    Responsible for the sales, marketing, vendor and product management of 2,500 commodity products, in a service area that spans five states. Building a business within a business, I have increased profit margins 67% over prior year by cultivating new revenue streams, forging strategic partnerships and streamlining the buying process from start to finish. Successes include:► Reduced product costs across 25 of top moving items upwards of 17% by leveraging relationships and buying power.► Spearheaded and developed a marketing program that resulted in the elimination of over $100K worth of dead inventory.► Sought out a group purchasing alliance that allowed the company to net six figure returns annually on product purchases.► Online ordering platform "guru" developing tools that have enhanced the front-end user experience, but also simplified back-end operations for smoother execution.
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  • Freshpoint
    Business Development
    Freshpoint Aug 2010 - Mar 2013
    Houston, Texas, Us
    Grew sales by 198% over prior year by maintaining current accounts, increasing case volume from existing customers and systematically pursing and acquiring targets in assigned territory.Managed over eighty-five accounts, acting as an advocate for customers communicating procurement and distribution needs on hundreds of commodity products.
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  • Mdnetwork
    Talent Acquisition
    Mdnetwork Oct 2009 - Jul 2010
    Us
    Strategically placed new employees with specific accounts by sourcing, screening, testing, interviewing, and hiring multiple applicants each month.
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  • Designer Fitness By Chanel
    Owner/Operator
    Designer Fitness By Chanel Apr 2008 - Dec 2009
    Launched Reno’s first in-home personal training business. Created personalized health programs for busy professionals and stay at home moms, training one-on-one and in small groups.
  • Innerwest Advertising And Public Relations
    Administrative Assistant
    Innerwest Advertising And Public Relations Mar 2007 - Mar 2009
    Oversaw front-office operations for an ADDY award winning advertising and public relations firm. Assisted in new business acquisition by conducting heavy research and developing investigative reports.

Chanel Smith Skills

Food Customer Service Restaurants Sales Food Service Catering Business Development Food And Beverage Strategic Planning Marketing Inventory Management Account Management New Business Development Social Media Social Media Marketing P&l Team Building Hospitality Market Research Customer Engagement Forecasting Business Strategy Customer Experience Market Planning Personal Training Recruiting Budgets Income Statement Qualifying Prospects Distributors

Chanel Smith Education Details

  • University Of Nevada-Reno
    University Of Nevada-Reno
    Minor In Marketing

Frequently Asked Questions about Chanel Smith

What company does Chanel Smith work for?

Chanel Smith works for What Chefs Want!

What is Chanel Smith's role at the current company?

Chanel Smith's current role is Chief Knowledge and Excellence Officer.

What is Chanel Smith's email address?

Chanel Smith's email address is cs****@****ant.com

What schools did Chanel Smith attend?

Chanel Smith attended University Of Nevada-Reno.

What skills is Chanel Smith known for?

Chanel Smith has skills like Food, Customer Service, Restaurants, Sales, Food Service, Catering, Business Development, Food And Beverage, Strategic Planning, Marketing, Inventory Management, Account Management.

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