Chané Michell Email & Phone Number

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

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Cape Town, Western Cape, South Africa

Hybrid Role with Account Managing/Customer SuccessSignificant knowledge and understanding of CMS and Analytics. In combination with my positive and welcoming personality, and ability to break down complicated concepts for everyone to understand, lead me to have a great PASSION for Training and building company culture. Training my peer as well as onboarding all employees with support, patience, and kindness. Each individual has their own way of absorbing information. I set up a training process to track employees' knowledge as well as create workshops and one-on-one support for Wyzetalk as a whole. Upskilling and implementing processes on client teams such as the RCL Foods Team, Anglo American, Glencore, De Beers, Deloitte, Glencore, etc. Creating Training documents and videos to encourage a universal way of working with all Clients. Assessments on the training sessions, Marking and scoring the employees. Responsibilities:Onboarding new employees.Develop training curriculum for new and existing employees: CMS systems and Analytics.Drafting instructional manuals, onboarding materials, and other relevant documentation.Daily support for all Employees to assist with any queries or critical situations.Encouraging Company Values.Time tracking Harvest tracking system.Analyse training results to develop new training programs or modify and improve existing programs.Develop relevant, value-adding training material.Coordinating external training (Training Clients on our CMS Systems)Colleagues to become multiskilled.

Cape Town Area, South Africa

Hybrid Role with Onboarding & Training OfficerQSR clients: Kauai, Nu, Burger King, KFC, and Hungry Lion as well as BSH and Kilowatt. Interacting with clients on a daily basis, for updates and feedback. Incorporating each department of a company finding areas that can be improved and assembling plans for efficiency to be increased via the Employee Engagement App. Build strong relationships with multiple stakeholders in an organization, i.e. different departments of the designated clients.Managing Client Expectations for delivery of services.Curate and create engaging content.Create communications schedules daily, weekly, and monthly.Respond to urgent crisis communications requirements from clients.Daily check in’s with Line Manager and Content Administrators.Ability to scope and brief new projects leveraging off existing product features to internal teams.Set up and launch new clients.Upsell with newly developed.Content Management System: uploading content and messaging.Strategies for Employee Engagement re Competitions, Incentives, Company Campaigns, etcDashboard/Analytics systems for Reporting on Activity, Usage, Messaging, and Campaign success as well as extracting form responses, data cleanup, and making recommendations based on outcomes/findings. Compile reports as required by the clients that monitor progress, uptake, and engagement.Quality control and final approval of all work delivered to clients.Escalate issues Line Manager.Monitor client platforms for feedback from users and share updates.Time tracking per client - Harvest.

Johannesburg

Henry Cock & Craig Smith, owners of The Artisan, The Bullion, 86 Public Illovo, 85 Public Braamfontein, The Ransburg Astro, The Republic of 94, Wolves. From events at a venue to special at a bar, I managed to get involved in every aspect of each of these businesses. Making sure that all systems are managed and maintained. Oversee stock and petty cash Ensure staff is trained and follows SOP. Administration, HR duties, and Finance.I have a team of managers from each business, trained by me, to report daily on sales targets, maintenance, implementing rules and guidelines, and supporting with any issues that may occur.Responsibilities:Managing FOH: liaising with clients and suppliers as well as taking bookings and managing functions.Quotations, capturing invoices, invoicing suppliers, purchasing stock, managing petty cash, cost, and cash flow control, cash ups, and salaries.Waste and quality control, stock control and stock rotation, and storage control FIFO system and reporting.Managing a team of 60+ staff members. Organizing and maintaining diaries and appointments. HR: Staff time tracking, Complaints, recruitment, disciplinary, leave and sick leave trackingPreparation of the monthly accounts. Maintaining & developing the business systems (Point of Sales).

Randburg Gauteng, South Africa

Purchasing and replenishment products sold and maintaining the stock levels within the budget set by the business. Daily duties included:Ensuring all inventory and stock management systems were maintained accurately.Purchasing and maintaining “in-stock” levels within the agreed inventory parameters. Maintaining good working relationships with Suppliers/Vendors.Assessed a comprehensive list of suppliers and innovated negotiation strategies.Assisting Reps with Sales Orders.Stock control (at any one time this is at a minimum of R3.5M).Operations Management.Complete all necessary stock takes.Maintaining accurate financial records and generating reports.Analyzing inventory processes and trends as well as recommending changes as required.Adhoc duties when required.

City Of Johannesburg, Gauteng, South Africa

All systems are managed and maintained, scheduling meetings and appointments with suppliers. Stock control - variances and analysis. Maintaining client relationships. Staff supervision. Administrative and financial support. Front of House Management daily, and a few evenings a week. Running the day-to-day opening of the bar and set up, ensuring high standards and staff are well prepared for the evening.My duties included:Planning and coordinating administrative procedures and systems and devising ways to streamline processes.Managing Front of House which includes liaising with clients and suppliers as well as taking bookings and managing functions. Ensure operations adhere to policies and regulations.My financial duties include creating quotations, capturing invoices, invoicing suppliers, purchasing stock, managing petty cash, cost, and cash flow control, cash ups, and salaries.Assessing staff performance and providing training and guidance to ensure maximum efficiency.Financial responsibilities include keeping accurate records for all transactions, bookkeeping, petty cash, purchasing of supplies, invoicing, paying salaries, and Cost and Cash flow control.Management duties include waste and quality control, stock control and stock rotation and storage control FIFO system (first in first out), and reporting.Updating necessary documents when needed such as policies and procedures.Building maintenance.