ReconciliationsPayrollHandle multiple clientsProcess tax returnsGeneral bookkeepingFinancial reportingInvoicingFile 940s/Unemployment/Federal and State returnsProcess A/R and A/P for clients

PayrollHealth insurance monitoringAP/ARdepositsInvoicingBill payFinancial reportingForensic Accounting

Review and correct outstanding invoicesReconcile goods receipts to match with outstanding invoices in order to ensure invoices are paid on timeTimekeeping management in SAP systemUse SAP for invoicing and requisitionsProcess Certified Payroll reports in LCP Tracker systemProvides support for multiple ongoing jobsWork as the sole corporate point of contact for CM3’s out of state projects engaged in the field Familiar with Coupa, PACE, Box, SAP, LCP Tracker, ClarkNet, and Workday systems

Admin Tech II with the Howard County Department of Community Resources and Services. Currently work for the Office on Aging and Independence. Processing and reconciling PDQ (company credit card) statements for all members of the 50+ Centers as well as Caregiver Support ProgramProcessing all invoices for 50+ Centers, DCRS Admin members, and Consumer ProtectionReceptionist for Department of Community Resources and Services Processing Home Delivered Meals monitoring reports Filing for Home Delivered MealsFiling for invoices, PDQ receipts and statements, and Nurse reporting statements Administrative duties for all members of 50+ Centers (Senior Centers) and Caregiver Support ProgramTeaching IPad and Android classes for 50+ Centers Assisting in various classes and events that occur at the 50+ Centers located in the County area (including classes, food events, celebrations, ribbon-cuttings, and new events) Create and maintain reports and schedules using MS Excel Create/edit/format documents using Adobe Acrobat PRO (PDF)Data entry for Loan Closet, Caregiver Support Program, and Health and Wellness program into ServicePoint and ExcelSupplies orders for 50+ Centers and for IT departmentProcess Employee mileage and expense claimsPull various budget reports from SAPPrepare packets and gift bags for various DCRS eventsData entry of survey data into Survey MonkeyMinute-taking for meetingsTranscribing others’ notes into word documentsOrder various printed materials for different officesProof-reading newsletters for the 50+ CentersMaintain and translate registration formsType correspondence such as Dignitary letters/invitationsAssisted in Thanksgiving Event as a coordinator and serverProvide front desk coverage at 50+ CentersReconciliation of goods receiptsTimekeeper for DCRS in KronosProcess refunds for classes through the 50+ CentersEditing, proof-reading, and maintenance of Howard County websiteProcess SNAP ticket invoice and PDQ items for OAI

• Answer all incoming calls• Schedule appointments for Medics• Process all billing/invoicing• Handle accounts receivable• Receive and respond to all emails

• Processed all incoming product orders placed by the Military• Entered all orders into tracking system• Called military bases throughout Country to verify all orders before shipment• Processed all orders into system to be sent to distribution center to ship• Tracked all orders and confirmed receipt of orders• Answered all incoming calls regarding orders and delivery• Reviewed alerts via FedEx and corrected any shipping errors

• Answer all incoming calls and handle appropriately (i.e. transfer to correct person or assist Customer with technical support questions)• Process all shipments to Customers spanning all over the World• Handle support tickets to assist Customers with any technical support or general support questions• Administrative Assistant to the Sales Team• Assist Finance department by handling invoices and refunds• Process returns/exchanges for Customers

Start-up companyAssisted customers who have questions about their accounts, including questions about legal accounts, accounting information, problems with creditors, and general account questionsActed as liaison between clients and creditorsAssisted clients who needed to change payments, skips payments, or restructure their entire accountCollections on Clients with insufficient funds paymentsPerformed detailed reviews of client’s accounts to check status as well as assist with any missing required documentationAssisted with client accounting and finance reports such as closing accounts, renewing accounts, processing cancellations, and monitoring payments made or missedProcessed and reviews all documentation receive for my accounts and contact client is necessary to do soAnswered phones and routed call to the appropriate department/personnel or handled it when applicableWorked in a high volume call-center style company, meaning being the first line of contact for most phone calls, staff questions, or assisting managementPerformed as acting manager when manager was not there and continued to do so when manager was no longer with the companySelf-trained negotiator which included contacting creditors and trying to get the lowest possible settlement for clientsHandled escalated client and creditor questions and problemsLast remaining employee before company closed for good

• Filing work orders and invoices. I also re-organized the entire filing system, as when I started there it was not in order• Entering orders and invoices into the system, processing requests, and making sure that jobs were properly given to the correct person to handle• Answering phones and handling calls from Clients and Creditors, handling calls when able to do so, and taking messages when the calls were directly for the owner• Sent out invoices to clients and assisted with making sure that bills for the company were paid and funds we were owed were received

* Filing any documents that we received by office, including travel vouchers, hiring information, personnel documents, etc* Entered time and attendance information for approximately 30 employees including management and direct Supervisor, it was then forwarded to Supervisor for approval* Setting and Coordinating training for Management and other employees* Opening, processing, and completing personnel action forms. Also made sure that forms made it to the appropriate department and then filed in personnel files once received back in office* Set-up and assisted in processing selection advisory boards for hiring of new employees * Took minutes for various staff meetings* Processed travel vouchers for Management for domestic travel using the travel system, including air travel, hotel stays, meal arrangements, and transportation while on travel

* Coordinating with the Service Ops Agent (SOA) scheduling of mechanics, places orders for materials, parts, and tools. Factoring in mechanics and customer downtime, selects the most appropriate low cost delivery option and minimizes purchased parts costs. Ensures on time part delivery to job site. * Communicating with both customers and mechanics regarding needs and requirements to achieve ultimate customer satisfaction. Escalates issues as appropriate. * Proactively contacts customers at 10 to 14 days from date of invoice to ensure commitment to pay. Escalates issues as needed to the SOA. * Accurately and daily posts reported service request information into a service technology system. Posted documents include daily faxes of service tickets, material purchases, and other service ticket job related transactions. Ensures mechanics are submitting daily. * Assists the SOA in standard or specialized billing as needed. Using billing decision input from the SOA, processes and audits service request information. * Generates scheduled service visit reports and any other supporting documents or customer and value reporting required by the contract. * Ensures that payroll information is entered accurately and submitted in a timely manner.

• Assist customers who have questions about their accounts, these questions involve information involving legal accounts, accounting information, as well as questions about creditors and about their accounts• Act as liaison between clients and creditors• Assist clients who need to change payments, skip payments, or restructure (change) their entire account• Collection on Client's who have had insufficient funds payments• Detailed reviews of Client's accounts to see the status as well as assist them if they are missing any required documentation• Assist with Client Accounting and Finance reports such as closing accounts, renewing accounts, and processing cancelations. • Answer phones route calls to the appropriate department/personnel or handle myself if applicable• Process Client documents, review them, and contact Client if necessary to do so* Worked in a high volume call center Hired as a receptionist, handling incoming calls and mail. Promoted to Data Entry Clerk in June 2004. Responsible for entering all incoming client applications and statements, as well as company filing. Promoted in Sept, 2004 to Payment Processor within the Client Accounting Department- a position that includes significant Customer Service works, including, but not limited to handling client's requests for changes to payments (dates and amounts) and their requests to hold payments on amounts.

* Processed the bookkeeping for the store every day, which included balancing registers and office funds• Made the bank deposits• Processed all received checks and made ready for deposits• Handled all funds coming in and out of the store• Worked Customer Service and assisted Clients with any questions or concerns they had• Processed money order and Western Union requests• Processed lottery requests• Assisted Customers on the floor with the automatic self-checkout registers and with Customer complaints on the floor• Processed scheduling for the Cashiers and Customer Service personnel, which included making their work schedules as well as assigning them to their registers and assigning break schedules and lunches so that there was not a shortage of assistance on the floor• Worked as a Cashier as well when needed