Product development leader with expertise in customer experience and analytics. A passion for improving the customer journey and an ability to solve problems to deliver on a strategic plan. Employs analytics to drive insights and convey value succinctly. Well-rounded leader with product management and budgeting experience. Enjoys being a people manager, adept at identifying talent and creating collaborative teams to work cross-functionally in a matrix organization. Proven crisis manager able to lead a team during unexpected events.Core skills: Data Analytics | Build and Test | Insights Generation | Data-Driven Solutions Strategic Planning | Business Intelligence | Data Storytelling | Descriptive Statistics | Measurement | Product Management | Project Management | Planning | Critical Thinking Technical skills: SQL | Tableau | Python | Google Cloud Platform | Sharepoint | MS Teams | MS Office Suite
Greenbench Consulting
View- Website:
- wellbeseniormedical.com
- Employees:
- 33
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PrincipalGreenbench ConsultingNew York, Ny, Us
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Principal AnalystWellbe Senior Medical Aug 2024 - PresentChicago, Illinois, United States -
PrincipalGreenbench Consulting Sep 2017 - PresentGreater New York City AreaAn outlet to engage in passion projects that benefit the local community or groups at large on the subject of environmental sustainability or community outreach.
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Director, Enterprise Customer Experience AnalysisCvs Health May 2022 - Nov 2023Woonsocket, Rhode Island, United StatesBuilt and led a cross-functional team of direct and matrix data analysts, scientists, and engineers to deliver data-driven insights to improve customer experience across AETNA, Caremark, CVS Retail, and MinuteClinic business units. Scoped projects and presented research and findings focusing on actionable insights and recommendations. -
Senior Advisor, Product DevelopmentCvs Health Jul 2018 - May 2022Woonsocket, Rhode Island, United StatesCoordinated a technical team of over 20 colleagues to ideate, build, and commercialize a suite of Care Management products designed to drive improved health outcomes and reduce the overall cost of care for members and payors. -
Student, Data Science ImmersiveGeneral Assembly Nov 2017 - Mar 2018New York, United StatesGeneral Assembly’s full-time Data Science Immersive (DSI) is a training program providing a deep dive into the world of data science, focusing on improving skills to analyze, predict, and convey data-driven facts from large datasets.Key skills:Python, SQL, big data, machine learning (regression, classification, clustering), natural language processing, data cleaning and data visualization.Projects include: • Examined energy conservation characteristics associated with young households using the Residential Energy Consumption Survey dataset. Applied logistic regression and gradient boosting tree models to identify impactful features; visualized data to tell a story; important implications to product/market fit and behavior change• Scraped and processed data on Reddit.com using Beautiful Soup; ran a natural language process algorithm to evaluate titles. Predicted the number of comments based on titles, subreddits, and duration of time spent on the front page • Predicted housing prices and abnormal sales using the Ames Housing dataset. Applied both regression and classification techniques; won first place in cohort's Kaggle competition -
Manager, Building Energy Performance PolicyInstitute For Market Transformation Nov 2014 - Oct 2017Washington, District Of Columbia, United StatesEnergy Data Policy Advisor to the City of New York, Mayor's Office of SustainabilityDirected New York City's building energy efficiency data programs to increase transparency in the market, simplify the law, and enable strategic alignment with related policies. -
Fellow, Corporate SustainabilityCiti Jan 2014 - Sep 2014New York, United StatesDeveloped strategy to incorporate sustainability principles throughout Citi’s value chain through its three pillars of environmental finance, ESG risk management, and operations. -
InternWeaver Wind Energy May 2012 - Sep 2012Ithaca, Ny• Determined brand strategy and wrote marketing plan to position company in the residential wind turbine industry resulting in doubled sales• Increased brand awareness through the creation of company website, videos, brochures and press releases. Reduced marketing spend through vendor negotiations• Won a grant to cover four years of operating expenses, plus professional endorsement from NYSERDA
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Manager, FinanceColumbia University Apr 2005 - Jul 2011New York, NyLed financial planning and analysis for the Industrial Engineering and Operations Research department.• Managed the annual budget. Created an income statement and pro forma statement to increase transparency of revenue and expense resulting in 20% cost cuts• Built a financial model of multiple revenue streams to guide the strategic direction of graduate admissions and program development • Documented policies and procedures to reduce onboarding time• Led non-science portions of grant proposals• Reduced volatility of daily working capital through financial modeling • Supported a bond issuance in a multi-stakeholder environment; sole junior analyst on deal -
Fixed Income Operations (Consultant Role)Goldman Sachs 2004 - 2005New York, Ny• Reduced risk of trades through position reconciliation• Eliminated inconsistencies between general ledger and bank items to maintain ledger integrity
Faye Chan, Mba,Mpa Education Details
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Environmental Sustainability | Strategy -
International Economics | Management -
Finance
Frequently Asked Questions about Faye Chan, Mba,Mpa
What company does Faye Chan, Mba,Mpa work for?
Faye Chan, Mba,Mpa works for Greenbench Consulting
What is Faye Chan, Mba,Mpa's role at the current company?
Faye Chan, Mba,Mpa's current role is Principal.
What schools did Faye Chan, Mba,Mpa attend?
Faye Chan, Mba,Mpa attended Cornell University, Columbia University In The City Of New York, Carnegie Mellon University, The Bronx High School Of Science.
Who are Faye Chan, Mba,Mpa's colleagues?
Faye Chan, Mba,Mpa's colleagues are India Walton, Sreeram Santhosh, Marisa Whitney, Sara Mcbride, Sherry Burgard Msn, Crnp, Np-C, Lawrence Bowman, Carla Bubonics Fnp-Bc.
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