Wiloon Chang Email & Phone Number

Singapore

 As Head of Department, oversee and manage department budget, resource, profit and loss. Identify and drive opportunities for growth and partnerships. Facilitate recruitment and onboarding processes. Mentor staff to achieve set goals; manage morale, aspirations and provide counseling. Build credibility, establish rapport and maintain communications with stake holders at multiple levels across various partners and customer accounts. As Project Director, oversee projects progress and manage project managers/leads to enable them. Analyze and improve current operations and processes. Ensure all health and safety, as well as company regulations, are followed.

Singapore

 Responsible and accountable for the successful delivery of the Government Commercial Cloud (GCC) based, Application Programming Interface (API) Platform project for SkillsFuture Singapore. Scope of project includes Portal and Gateway development, deployment and environment migration, management of API providers’ onboarding activities. Develop project schedules while balancing business and expectations. Identify and manage project risks throughout life cycle of projects. Manage vendors to major milestones. Build credibility, establish rapport and maintain communications with stake holders at multiple levels across various partners and customer accounts, including SkillsFuture Singapore, Accenture, National Computer Systems, Ernst and Young. Plan and support the recruitment, selection and induction of staff. Mentor and lead personnel within a technical team environment.

Singapore

 Responsible for OSS/BSS, Cloud Based Solutions PreSales, Client Management and Recruitment Built credibility, established rapport and maintained communications with stake holders at multiple levels across various partners and customer accounts, including Alibaba Cloud, StarHub and Nucleus Connect. Provided solutioning on Digital and Cloud Transformations including business/operations support systems, big data analytics, intelligent marketing, New Retail, chatbot and other cloud-based solutions. Discovered prospect and business opportunities; organized and prepared business proposals (including RFx) to meet the needs of prospects.  Planned and supported the recruitment, selection and induction of staff Responsible and accountable for the successful collaboration with IMDA for the Company-Led Training (CLT) Programme.  Responsible and accountable for the successful delivery of a proof of concept demonstration on Hyper Personalized Marketing Campaigns to M1’s senior management leading to an invitation for a closed tender.

 Responsible and accountable for the successful delivery of the NGNBN B/OSS solution project worth $11.4m, meeting the deadline and passing the IMDA audit. Responsible and accountable for the successful delivery of multiple system automation projects including Network monitoring and alarm notification, Financial Reconciliation. The combined worth is around $400k on average, annually. Manage and perform statement of work and contract creation/negotiation.  Develop project schedules while balancing business needs and expectations. Manage vendor to major milestones. Identify and manage project risks throughout life of projects. Chair change management committee and manage issue logs to ensure accountability for resolution of key issues. Built credibility, established rapport and maintained communications with stake holders at multiple levels, including those external to the organization. Managed and forecast capex and opex budget to ensure fiscal accountability. Recruited, mentored and led personnel within a technical team environment. Served as subject matter expert to StarHub on OSS transformation projects.

2007 – 2010 IS Manager Managed and led a team of 5 systems analyst and 4 teams of vendor to provide round the clock system support for 3 critical systems - the service provisioning system used at all StarHub stores/exclusive partners/road shows; the online store and customer self help as well as the bill viewer and archival system. Directed the coordination of all task involving internal technical team and third party vendors on system implementation and resolving day-to-day issues. Responsible and accountable for the successful delivery of multiple system enhancement projects including ePayment and Bill Analytics. Acted as liaison between business and technology teams to ensure business needs are adequately met with technology solutions. Identified and managed project risks throughout life cycle of projects. Managed issue logs to ensure accountability for resolution of key issues. Served as a key subject matter expert on the BSS transformation project.2000 – 2006 Lead Systems Analyst Responsible and accountable for the delivery of a web based bill viewer and archival system. Pivotal member of the team responsible for the system design and delivery of the StarHub online store and customer self help. Gathering, prioritizing and validating of business requirements with business users. Analyzed system processes for inefficiencies and made recommendation for improvements. Prepared system requirement documents for enhancement. Performed development and conducted testing for enhancement and defect fixes. Resolved day-to-day issues and provided after hours support for CRM system.

Master'S Degree, Computer Science, Distinction

Bachelor'S Degree, Computer Science