Lindy (Chang) Đỗ Email & Phone Number

- Undertake escalated tickets related to financial modules of Dynamics 365 Finance- Perform technical review and inputs on cases - Keep fair distribution of workload between team members- Monitor case wellness- Ensure that the bin size is always under control and cases are moving fast enough- Manage technical roadblocks - Review ICM /Bug escalation Doc- Establish and maintain a strong technical relationship with the Microsoft escalation teams- Participate in the Backlog Triage calls with Microsoft Partner Technical Advisor- Undertake weekly case reviews for technical coaching & learning- Perform customer technical recoveries on cases when necessary.

- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot all issues of financial modules such as General Ledger, Accounts Payable and Accounts Receivable in Dynamics 365 Finance.

- Interface with individual customers to assist with all questions or tickets related to the functionality of Microsoft 365 Consumer Product- Document technical issues in the system in a concise and logical way- Educate customers on existing services- Develop and maintain customer relationship

1. EU-Vietnam Business Network:- Interpret for Food and Beverage Trade Mission 20182. Honda Vietnam- Act as Outsourced interpreter3. Volleyball Federation of Vietnam- Liaison Officer for SMM Asian Volleyball Club Championship4. Aluko Group- Translate technical documents and support admin tasks prepared for Quality Audit- Accompany and support Quality Manager from Volkswagen Group during the audit session

- Translate documents of BASEL II Project and support administrative tasks of Risk Department.

Bachelor'S Degree

Certificate, Supply Chain Management