Support change management/HR activities including communication, change impacts, documentation, and training plan for Global Enterprise Resource Planning (SAP) project in Canada. • Lead and coordinate communication activities including development of a detailed strategy and plan to ensure well informed timely execution for project team and key stakeholders• Coordinate and Support Human Resource activities including internal resume workshops and timely communication to determine role options for the project team resulting in a transparent and timely process• Facilitate Change Impacts Action Planning process to ensure updates are detailed, accurate and well documented• Document Change Management activities to create country toolkit for seamless knowledge transfer and reference for other country implementations

Led strategic initiatives to build organizational capacity for employee retention, including the development and execution of successful employee engagement plan for 775 + employees• Consulted and advised management and staff on the application of policies and procedures, collective agreements and employment related issues• Developed, maintained and recommended human resources policies and procedures to support departmental business plans (Created an AODA policy to align with legislative requirements).• Organizational liaison to the Ontario Nurses Association union for labour relations discussions, including support for the negotiation of a new collective agreement• Oversaw workforce analysis and planning that has resulted in improved system procedures and processes, including the delivery of the organizational performance management training

• Developed and successfully implemented a transition program for 575 employees (unionized and non-unionized), including overseeing the integration of multiple HRIS, Payroll and HR programs. • Built and managed internal partnerships (IT, HR and Payroll) resulting in seamless integration of HR and related systems such as ADP Enterprise, ADP Payroll, Kronos Time and Attendance system• Developed and rolled out training program for internal HRIS transition to over 100 employees• Co-led the development of information system specifications, design and development to meet end-user needs; effectively managed this system, ensuring data accuracy and completeness • Created and maintained business processes and related documentation supporting effective and consistent ongoing training and operations management• Conducted extensive employee data analysis identifying gaps and making recommendations to develop effective and consistent HR policies, vacation allowance, and severance estimates• Streamlined and standardized compensation programs, including job evaluation processes, salary structure and incentive plans maintaining a fair and transparent transition for employees

Responsible for supporting Lenovo Canada Human Resources to a base of 600 employees across Canada. Areas of focus included recruitment, on-boarding, performance management, compensation, payroll and benefits.

Responsible for leading, developing and coaching teams of up to 20 inside sales reps to achieve all sales targets.

Responsible for customer satisfaction, prompt processing of exchanges and returns to ensure a positive end to end experience for customers.

Responsible for selling computer products, accessories and services to end users and small businesses. Emphasis placed on gross profit, attach rates and overall revenue attainment.