Changjong Ryu Email & Phone Number

Seoul, South Korea

Product manager

대한민국 서울

Mydata Project, Community service

Seocho-gu, Seoul, Korea

- Worked as a sole BD manager for Korean market during service launching period.- Improved Day+1 retention from mid 10% to above 20% by setting up a hightlight clip team productionprocess and making ad with the team- Achieved Top 2nd grossing revenue app from google play store(Non-game app)- Made a monitoring process more efficient by implying AI filtering.

Suwon, Gyeonggi-do, Korea

- Managing global KPI of Samsung Care+ and service improvement plan- Leading entire service expansion project in SEAO (South East Asian & Oceania) from partner selection, product designing, system integration planning with partners to actual product launching and operation based on market research, analysis, strategic planning and partner evaluation.

Suwon, Gyeonggi-do, Korea

- Successfully integrated Samsung Connect and SmartThings by prioritizing features for integration after analyzing data usage and by tracking errors with developers to fix; responsible for planning and execution of user tests post integration.- Designed a user journey of account migration from SmartThings account to Samsung account.- Designed a.

Suwon, Gyeonggi-do, Korea

- Created FAQs and main value propositions for users and a guide manual for CS agents in Bixby English launching project (Launched Aug, 2017).- Designed and set up an utterance management process for improving quality of Bixby’s voice recognition capability by utilizing 3rd party specialized linguistic company.- Monitored market reactions to Bixby Voice.

Korea

- Lead go-to-market planning and setting CS/service operation process in Sweden Samsung Pay launching project (Launched Apr, 2017)- Collaborated with developers to execute internal user test and open beta test and managed fixing errors which were found in tests.

- Created a talent pool composed of prospective employees with high potential and experienced workers with strong track records in their respective fields (Mobile, AI, Automotive electronics, Etc)- Planned and designed a way to cultivate creative culture in Samsung Electronics which lead to the establishment of a new startup incubating team (@Creative33)

Gangnam-gu, Seoul, Korea

- Collected voices from buyers and analyzed problems of past sales strategy of POSCO, which was found to be mainly due to the dominant position of the company in the Korean market.- Prepared and delivered an education session for new products and internal sales employees about new sales strategy.- Researched the increased competition in the steel market.