Chang Lim Email & Phone Number

- Collaborate closely with Acument Group’s clients and consultants to advance transformative changes in Digital, Data, and Engineering initiatives .- Serve as the primary advisor for the company’s Consultants, offering insights and guidance to remove obstacles and provide strategic recommendations.- Support the company in enhancing workforce productivity through targeted digitalization efforts.- Partner with company founders to shape and establish the company’s vision and strategic direction.

Singapore, Singapore, Sg

Spearheaded the strategic IT initiatives to enhance organizational efficiency and guest experiences. Key responsibility include ensuring the on-time opening of Bird Paradise's technology related initiatives without operational disruptions. Implemented innovative technology solutions to drive business growth and improve customer satisfaction. Implemented organizational realignment to the company's Strategic Vision.

Central, Hong Kong, Hk

Lead a geographically distributed teams across Asia & Europe to develop and implement the enterprise digitalization program and strategy. Focus on understanding & responding to the market need to drive business growth through exhilarating digital products.- Provided the executive leadership to build Melco’s Digital team from scratch (200+ strong onshore & offshore team).- Spearheaded the adoption of Scaled Agile Framework (SAFe) and DevSecOps practices across the company.- Worked with Digital Marketing team to develop both customers-and-employee-facing digital ecosystem: o Melco Club Loyalty App – A cross platform Loyalty Membership product via mobile app and WeChat o MelSuite – Digital interactive in-room IoT system for supporting 1500+ rooms, suites and villas o MelGuard – Combined hardware and software biometric security solution with backend blockchain platform o MelcoToday App – Employee-based mobile app to facilitate communication, scheduling and improve interaction o Visitor Information Kiosk – Melco Club members kiosks for point redemptions, promotional campaigns, and offers- Improved customer relations by implementing the digital marketing strategy with the digital ecosystem. Increased membership engagement by 150% with a double-digit growth in membership signup. - Expanded how customer engagement through gamification (i.e. spin-wheel game) while ensuring data security.

Central, Hong Kong, Hk

Chief of Staff of Melco’s Chief Information Office (CIO). Areas of responsibilities include drive improvements through Financial Savings, Productivity Gains, Regulatory Compliance and Customer Satisfaction.- Oversaw the global IT budget. Met budget target every year from 2014 to 2018.- Obtained ISO20000 and ISO27001 Certification for Melco since 2014 for 8 consecutive years.- Achieved zero violation of government gaming regulatory requirements across all Melco operating jurisdictions.- Managed the negotiation & performance of 200+ IT vendors that service the hotel, casino, retail, F&B, & back-office.- Participated in the opening projects: 2 Integrated Resorts (COD Manila and Studio City Macau) and 1 hotel (Morpheus).- Drove cloud adoption through integration with cutting edge solutions e.g. Salesforce, ServiceNow, Azure, AWS, AliCloud.- Collaborated with HR to develop the IT talent pool through recruitment, upskill improvements, and communication program.

Singapore, Sg

Responsible for 3 key areas: IT Finance Planning & Analysis, Performance Management and Change Management. Integrate a strategic approach for the IT organization to deliver successful results by improving the performance through identification of vital KPIs in 4 aspects: Financial Savings, Productivity Gains, Regulatory Compliance and Customer Satisfaction.- Developed financial strategies by forecasting capital, staff requirements and spend analysis - Acted as IT’s Business Relationship Manager for both local business and HQ - Influenced both local and Global long-term technology vision of administration- Developed and launched MBS IT Performance Management Program- Pioneered cloud strategy to help drive productivity gain and cost savings

Singapore, Sg

Responsible for the overall health of MBS IT Infrastructure Team consisting of Systems, Network, Storage, iSeries, Facility Management, Backup and Telecom. Strengthened & stabilized the overall Performance & Availability of MBS IT Infrastructure by:- Restructured the organization through outsourcing opportunities and skill-set re-assessment- Convinced management to invest in people and doubled the team size to 40+ strong FTE talents- Executed 8 major programs to upgrade network, storage, Data Centres, PABX and backup system- Re-built stronger team spirit through constant communication, fair treatment, share success stories, and provide coverage to team

New York, Ny, Us

Worked as change agent by building partnership with Nielsen’s clients and the business to reduce waste, cycle time and defects to drive lasting change that improves processes and client and associate satisfaction using 6 Sigma and LEAN methodologies. Responsible to help drive these key initiatives and instill the Six Sigma DNA in all employees.

Norwalk, Ct, Us

Part of executive leadership team for GE Capital ASEAN. Supervised all aspects of business backroom operations and transactions. Partnered with regional Corporate IT Office in executing strategic projects (cost savings, divestiture and system upgrade) across Singapore, Thailand and Malaysia.

Boston, Ma, Us

Graduated as Audit Manager in GE leadership development program called Corporate Audit Staff. Responsibilities include comprehensive IT systems, Financial, Compliance and Security risk-intelligent audits across various GE businesses. Thorough assessment to over 50+ systems spread across Europe and US. In addition, also involved in collecting and disseminating best practices.

New York, Ny, Us

Responsible to put together a 5-member on/offshore testing team to develop the NBCU enterprise standard for application testing strategy using 6 Sigma methodologies. Successfully ensure the inter-operability & reliability of 50+ IT services, resulting in a reduction of 87% deployment bugs.

Chicago, Il, Us

Responsible for multiple roles in the IT Infrastructure team (systems reliability oversights and webs-server administration) and oversee the US$550K IT Security initiatives budget and 11 members located in 8 different international sites.