Timothy Chang Email & Phone Number

Canada

• Pre-sales technical support for Canadian channel• Cultivated and managed productive relationships across 15 key channel business partners• Focused on driving IBM Cyber Vault strategy for Data Resiliency architecture• Delivering and Designing technical education across all Canadian channel Partners• Canadian focal for conducting Cyber Resiliency Assessment for clients / partners• Continue to serve as Subject Matter Expert for IBM FlashSystem Storage family• Mentor new IBM employee in technical selling approaches and career development

Markham, Ontario

• Pre-sales technical support for Ontario / Western Canada across different vertical markets such as retail, utility, services and manufacturing• Assessed and developed specialized storage solutions to meet today’s complex hybrid multi cloud environments while keeping expenses down• Project managed cross functional teams including product management, account teams, Lab Services from IBM Storage• Product training and skill transfer to both channel partners and end users• End to end opportunity management from solution to implementation • Managed a local system lab for client Proof of Concept engagements• Canadian IBM FlashSystem Storage Family Subject Matter Expert• Continue to serve as National Subject Matter Expert for IBM ProtecTIER VTL Data Protection solution• Mentor new IBM employee in technical selling approaches and career development

- Provide technical sales support to IBM Business Partners in the North America region including key distributors such as Arrow, Tech Data and Ingram Micro, covering IBM BladeCenter, System x, PureFlex Systems and Storage product line.- Organize face to face/online webinar Business Partner enablement session to educate them on new/current IBM products- Provide 2-3 complete System x/PureFlex solution configurations on a daily basis and offer in-depth consultation services to further optimize client’s network/storage network infrastructures using current protocols- Develop mentoring/training program to assist three new teammates to smooth transition process- After two months of learning the PureFlex product line, was established as the PureFlex team lead backup due to quick adaptation to the system.- Demonstrate management skills by taking on the team administrator role to provide weekly coverage schedule and team workload balancing among nine team members as well as coordinating weekly team meeting- Provide competitive sales insight to assist Business Partners in capturing IBM multi-million dollar opportunities-Authored an IBM System x Intellectual capital step by step PureFlex Foundation Systems configuration guide for beginners as well as provided a wide range of skill transfer to fellow IBMers.

Provided project coordination between internal and customer development teams to ensure a successful, progressive schedulePerformed customer hardware design verification to avoid potential issues in later stages of the projectResponsible for reducing October/November 2009 DPPM through detailed failure analysis and implementation of corrective actionsEnhanced customer relations by providing excellent engineering support throughout project life, and by communicating effectively when interacting directly with clientsDemonstrated self-confidence and excellent multi-tasking abilities by efficiently managing multiple high priority customers simultaneouslyApplied positive teamwork attitude through cooperative projects and during colleague relationsConsistently met strict deadlines, contributing necessary overtime when required

Offered consultation services based on client’s requests and comments; supporting client’s needs through in-person meetings, telephone and email conversations on a regular basisOn-site presentation and training on SPI productAssist with the design, sizing and configuration of hardware, as well as ensuring interoperability and compatibility with SPI products