Chang Won Lee Email & Phone Number

Singapore

Singapore, Singapore

Singapore

- 10+ years of experience in translation (English - Korean)- Translation topics range from church sermons to academic topics

Singapore

- Plan and execute training to internal associates in call-center environment- Work with department leaders to identify training needs (product and soft skills) and coordinate training sessions- Work with Director of Owner Services to draft and monitor periodical, quarterly, and yearly training schedule

Bangkok Metropolitan Area, Thailand

- Conduct training for new hires and refresher training for current employees- Draft, plan and execute training according to training schedule for the entire year- Constantly observe training needs and coach through OJT or training sessions- Resolve escalations as assigned by management- English – Korean translations of emails and documents- Ad hoc tasks assigned by the management

Bangkok Metropolitan Area, Thailand

- Support daily call center operation; email management, call-back requests, etc.- Resolve escalations as assigned by the management- Compile data and submit reports to managers and director of department- Draft monthly rosters and manage associates’ vacation requests- Trainer: conduct training for new hires and refresher training for current employees- Support daily call center operation during manager’s absence- English – Korean translations of emails and… Show more - Support daily call center operation; email management, call-back requests, etc.- Resolve escalations as assigned by the management- Compile data and submit reports to managers and director of department- Draft monthly rosters and manage associates’ vacation requests- Trainer: conduct training for new hires and refresher training for current employees- Support daily call center operation during manager’s absence- English – Korean translations of emails and documents- Ad hoc tasks assigned by the management Show less

Bangkok Metropolitan Area, Thailand

- Continue with the tasks of a Vacation Ownership Advisor- Resolve escalations as assigned by the management- Trainer: conduct training for new hires and refresher training for current employees- Ad hoc tasks assigned by the management- Support daily call center operation during manager’s absence

Bangkok, Thailand

- First point of contact for assistance in English and Korean language via email and phone for Marriott Vacation Club timeshare owners with inquiries and requests pertaining to maintenance of the ownership- Liaise with various internal departments to help owners with their inquiries and requests- Handle escalated issues to minimize losses and maximize customer satisfaction- Trainer: conduct training for new hires

Daegu, South Korea

- Translate military documents (KOR ↔ ENG) during peacetime and training exercises- Interpret real-time meetings between the U.S and ROK forces- Logistics Attendant: Manage peacetime and wartime materiel via computerized programs and composition of reports (daily, monthly, quarterly, and annual)