Changyou Chen Email & Phone Number

Suzhou, Jiangsu, China

Representing of Glanbia "Global Business Services" headquarter in Ireland, to provide IT & IS management services as well as service delivery into Asia Pacific Region. The Glanbia "GBS" model for interfacing with local business units relies on a structure for Business Relationship and Service Delivery: The Business Relationship role manages the strategic partnership between "GBS" and the local business units in the region; The Service Delivery role manages the performance of "GBS" in accordance with Service Level Agreements to local business unitsMy team provides IT service to 3 manufacture facilities in the region, which based in Suzhou China, Mumbai India and Melbourne Australia. We also support more than 10 other representative offices within the region.• Built up a mature IT service team from scratch as well as set up proper IT service standards and models for the first three years in Asia Pacific region. Managing and controlling over 6 million RMB IT regional budget, to ensure the maximization of value adding to local business.• Managing international team and 11 external suppliers in Asia Pacific region. Based on the principle of service orientation, using the method of combination with internal resources and external resources to provide IT service into various business unites across the region.• Representing of Glanbia "Global Business Services" headquarter in Ireland, and reporting back to GBS GM. On behalf of Asia Pacific region to participate the designing and implement of Global IT service strategy. Also be responsible for most of IT related projects in the region. Such as SAP full module implementation project in 2011; CRM and MES implementation project in 2012;Global IS and service standardizations project in 2013; PRM and LIMS implementation project in 2014; “One Glanbia” Project in 2015-2016; and some other large and small plant expansion, office relocation and office building projects over last few years.

County Cork, Ireland

In charge of running 3 stores in Cork Ireland region with over 70 employees:• Responsible for sales forecasting, budgeting and cost controlling• Introduced structured Q.S.C & V standards into the company (Quality, Service, Cleanliness & Value to customer) and responsible for implementation • Introduced home delivery system and implemented into 2 stores with over 40% revenue increasing• Purchasing, Supply Chain, inventory and vendor managing• Recruitment, training and performance controlling• IT POS system support to the company• Achieved over 15% growth on profit each year from 2007 to 2009

Ireland

In charge of business development and operations for Cork province with 20 employees:• Building and managing large teams, which include sales team, marketing team, operation team and customer service team• Leading teams to achieve over 50% market coverage during the first 6 month, that taking the dominant position of the local market.• Leading teams persistently to improve brand influence and cultivate user habits in order effectively improve the conversion rate of usage on platform during second 6 month.• Leading teams continuously to increase number of stores onto the platform, improve the quality of suppliers, enhance the functionalities of platform that to provide better service to our customers. And achieved over 550% revenue increasing every half year, and reached to over 10 million of Euro on revenue.

County Cork, Ireland

• Shift running to ensure 100% customer satisfaction, high quality of the products as well as cleanliness and secure environment for both employee working and customers visiting• Holding qualifications of ‘Shift Manger’, ‘employee trainer’ and ‘First Aid’ within McDonald’s • Participating in number of new McDonald’s opening as shift manager to provide short term support in terms of running shift and providing training to new mangers.

Master Of Business Administration (Mba), Business Administration And Management, General, H1

Activities and Societies: Vice president of MBA Alumni Association

Level 8, Business Information System, Top 1 Student

The aim of the Bachelor of Business (Honours) in Information Systems degree is to educate and train students in a wide range of Business.