Chanh Le Email & Phone Number

Boston, Massachusetts, United States

• Resident expert on all patient hardware
• Point person for hardware related support escalations
• Maintain equipment readiness with regular firmware and security updates
• Work closely with the development and product teams troubleshooting bugs and anomalies with current hardware
• Work closely with the development and product teams on R&D for new hardware inquires
• Perform regular hardware QA testing

Boston, Massachusetts, United States

• Resident expert on all patient hardware
• Maintain equipment readiness with regular firmware and security updates
• Work closely with the development and product teams troubleshooting bugs and anomalies with current hardware
• Work closely with the development and product teams on R&D for new hardware inquires
• Create internal and customer product training videos, documentation, and FAQs
• Maintain Depots readiness and standards

Boston, Massachusetts, United States

• Configure and maintain computers for Medically Home’s clinical and operations teams, includingworkstations, laptops, printers, and productivity software.
• Be a key troubleshooting resource for our nursing and physician teams to ensure they can provide care 24/7.
• Support video conferencing for telemedicine and corporate use.
• Manage JAMF MDM platform for Apple devices, and Active Directory/Exchange for Windows devices.
• Promote strong security practices within Medically Home through policy enforcement and end user training.
• Manage equipment inventory and stock for connected devices (routers, tablets, digital health devices,telephony).

Irvine, California, United States

° Coordinated tasks associated with troubleshooting, root-cause analysis and recommendations for issues identified during proactive monitoring and production validation testing in the field.° Managed releases utilizing acquired project management skills to define, monitor and control, analyze, and optimize enterprise software systems° Using Agile.

Irvine, CA

° Compiled necessary technical documentation for Election Logistics (EL) applications used by Election Offices and County Recorder’s.° Traveled to various on-site locations to provide personalized guidance, testing, and SME experience to county employees. ° Acted as the relationship manager with county employees to provide guidance, training, and.

Santa Ana, CA

° Utilized Citrix Xenapp to diagnose and correct hardware, software, and network related issues.° Supported 300+ user base with equipment and application deployments.° Built system images for workstations which were deployed on an enterprise level. ° Audited and maintained Active Directory permissions of users.

Santa Ana, CA

• Supported, maintained, and troubleshoot network and server issues. Safeguard and monitor potential threats to highly classified government contracted data.
• Day to day IT support for PC and Mac users.
• Researched and executed company wide decisions related to purchase of software and peripherals that align with the goals of the company.

Irvine, CA

° Worked with multiple core technologies and software, including Linux, Windows, SQL, putty, VNC, FTP, Cisco broadband routers and yearly PCI compliance certification. ° Responsible for escalated incidents which included operational, software and hardware related issues.° Remote installation of in-store POS, Back Of House (BOH) and broadband system.°.