Chanida Intarathat Email & Phone Number

Toronto, On, Ca

Toronto, Canada

• Collaborated with stakeholders to understand business needs.• Analyzed and defined business requirements and processes.• Worked closely with stakeholders, internal & external development team.• Translate business requirement into technical specifications or development change request.• Worked on the large project that involve with multiple teams and dependencies.• System Integration & implementation to JD Edwards ERP system using MS Azure, Rest APIs & Orchestration• Worked heavily on JD Edwards system, daily business transactions from order creation, fulfilment until sales update.• Investigated production issues relate to the project as well as design solution and configuration to solve the problem addressed and to enhance the process.• Utilized data analysis technique (using SQL, Oracle database & Applications) for system implementation, solution design and issue investigation.• Thorough tested system functionality, performance, and compliance of each design specifications as well as regression tests to ensure end-to-end processes until sales update where general ledger is correct, all functions and interfaces are effective. • Excellent documentation for user process and training guide as well as technical support document for transition project to IT support team• Experience in risk and issue management.• Delivered timely global project support by tracking issues and communicating resolutions to end users.• The ability to work under pressure and manage multiple responsibilities at one by focusing on one task while keeping track of others.• Experience in Jira, Confluence and SharePoint.• Collected, tracked, and evaluated development change requests for each deployment event.• Communicated the deployment event to the impacted users & teams.• Collaborated with other teams to provide support on the deployment date.• Performed regression test after deployment when required.

Auckland, Auckland, New Zealand

• Provided an assistant to internal customer to resolve their IT issues both software and hardware (Level 1)• Assisted customers with instructional support and system troubleshooting.• Previewed & analyzed the issues and passed on to the proper tier 2 team if it beyond helpdesk support.• Managed & communicated a P1 issue to across the company members so they’re aware of the current issue and to reduce the number of coming calls.• Buildup & maintain relationship with customer.• Maintained composure and patience of difficult customer situations for both in person and over the call.• Supported customers with account setup, password resets and account customization.• Managed and resolved service tickets for clients, providing user information and description of problem.• Conducted basic troubleshooting to isolate and diagnose common system problems.• Performed variety of administrative duties.• The ability to work under pressure and manage multiple responsibilities at one by focusing on one task while keeping track of others.