Chanika Phukaoluan Email and Phone Number

- Distributed morning reports, daily revenue forecasts, and catering forecast from Salesforce, to relevant departments.- Verified booking details for accuracy.- Handled reservations via phone, email, and online platforms.- Coordinated with revenue and sales teams on pricing strategies and promotions.- Delivered excellent customer service by addressing guest inquiries and resolving issues.- Provided guests with up-to-date information on promotions and events.- Offered special rates to non-contracted travel agents.

• attended Materclass from Chef Arnaud Dunand Sauthier (2 stars Michelin Chef De cuisine) and his culinary team. Also helped do mise en place. • assisted school events; French Week event, table manner event• practical application at Vatel Restaurant

KITCHEN- Responsible for prepping daily tasks and ensuring a high standard of hygiene- Help with cooking tasks such as baking under the supervision of chefs- Clean and sanitize kitchen surfaces, equipment, and utensils regularly- Communicate effectively between teams to generate smooth serviceOPERATION (Front of house)- Assist in welcoming guests- Delivering orders to tables and ensuring guests have everything they need- Assist with handling cash, credit, and debit transactions, and preparing bills

I did my internship at M Beach Club, JW Marriott Phuket Resort, in Food and Beverage department for 3 months. I have experience as a food/drinks runner, hostess, server, polishing, etc. And learned some basic skills about a bar.