Chanise Willis Email and Phone Number

• Developed, designed, and tested the front/back end of a web application for an inventory management system utilizing SQL, JavaScript, JQuery, C#, HTML 5, CSS, Bootstrap, JSON, HTTP, Azure DevOps, GIT, and Agile Methodology.• Created Unit Tests, Integrated/System Tests, and prepared required documentation for testing.• Guided the redesign of HTML pages, backend processes, and SQL tables in order to solve incompatibility issues with impending features.• Mentored/Trained new team members on our process of utilizing Azure DevOps and Visual Studio with Git to work through a product backlog item from creation to completion.

• Developed, tested, and maintained systems in a IBM mainframe environment of COBOL, CICS, DB2, and MQ Series.• Provides assistance to customers, sponsor, user representative, Subject-Matter Experts and IT personnel regarding a wide variety of IT matters related to special projects, unique maintenance problems, and development of technical documents.• Semi-automated the creation of a record layout by developing a REXX program in order to increase layout accuracy and decrease creation time from over an hour to 15 minutes.• Coordinate, Research, and Lead Process Improvement projects utilizing interpersonal and technical skills to establish subject matter contacts and adhere to governing organization requirements• Developed, tested, and documented software based on information from a functional analysis document.

• Kept customers informed of progress during the issue life cycle and make follow-up calls or communications in a timely manner.• Assisted team members and provide support and solutions to customer queries to meet company objectives.• Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.• Accurately processed and documented call transactions using tracking software.• Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.• Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.• Established patterns to reoccurring issues and provides input to development teams.

Aided students in research by using searching and communication skills.

Analyzed, planned and communicated with sales associates to perform duties that improved the customer's shopping experience.

Demonstrated ability to multi-task by managing student files and processing mail.

Responded to customer inquiries regarding products and promotions while completing sale transactions and managing dressing rooms.

Used attention to detail, organization, and communication to increase efficiency in preparation for afternoon and evening rushes, while providing friendly service as an usher and a cashier.