Jennifer G. Chan Email and Phone Number
I am a collaborative, adaptable, and forward-thinking Hospitality Sales Leader with 10 years of high-level experience driving growth and delivering strategic insights for large portfolios in ambiguous environments. By leveraging my knowledge of sales processes against my expertise in international business and my understanding of cultural nuances, I build powerfully productive relationships.With superior project management skills, an excellent attention to detail, and a commitment to communication, I manage stakeholder expectations while balancing competing priorities that are part of sales.I excel at:➥ Providing superior customer experience and issue resolution for VIP and high-touch accounts.➥ Directing quotes, sales strategies, and contract negotiation processes that yield high closing rate.➥ Delivering on all KPIs, including revenue, profit, and customer acquisition/growth/retention.KEY ACCOMPLISHMENTS:✓ Exceeding revenue targets by $1M+ in my first quarter of employment (company had missed them three years in a row) by introducing a new pricing strategy.✓ Establishing best practices that led to a 4-star, 4-diamond designation by leveraging customer service experience, international business background, and cultural understanding into highly effective standard operating procedures and employee manuals/training programs.✓ Implementing prospecting and account management processes that survived in an industry heavily impacted by COVID and are still generating revenue today.PERSONALITY TRAITS:★ Open-Minded: I am open to new ways of doing things if the evidence supports it.★ Strategic: I connect seemingly unrelated factors and build these connections into innovative fixes.★ Rational: I devise inventive solutions to complicated problems.★ Supportive: I share my knowledge, experience, time, and energy with anyone who needs it.★ Determined: I am ambitious and goal-oriented.Business Development | Client Retention | Competitive Analysis | Project Management | Prospecting | Marketing | Training | Client Onboarding | Presentations | Team Building | Data Analysis | Lead Generation | G-Suite | Microsoft Office
Pendry Hotels & Resorts
View- Website:
- pendryhotels.com
- Employees:
- 815
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Director Of Group SalesPendry Hotels & ResortsWashington, Dc, Us
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Task Force - Hospitality SalesSales Task Force - Independent Contractor 2022 - Present
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Business Development & Change Management SpecialistFamily Business 2020 - 2022Helped manage family businesses during COVID. Executed a pivot in sales strategies to keep stores open and avoid layoffs among 80 employees. Successfully re-negotiate contracts with existing clients/suppliers, implemented new pricing structures, and established productive incentive programs.• Maintained daily revenue stream and a 0% staff layoffs by shifting focus from the main revenue source to small local businesses• Identified and capitalized on passive revenue opportunities
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Senior Group Sales Manager At The Darcy HotelNorthwood Hospitality 2019 - 2020Denver, Colorado, UsRecruited to lead sales strategy, develop prospecting processes, conduct market research, and manage rebranding for facility transitioning from branded to independent property. Renegotiated contracts to maintain existing client base and identified opportunities to add new markets. Selected trade shows, oversaw outreach, and designed marketing deck.• Exceeded 2020 Q1 targets by 140% and increased market share by identifying and closing deals in new markets. • Implemented prospecting and diplomatic account management processes that are still productive post-COVID.• Developed off-season strategies for local non-profit/social accounts that were on pace to exceed 2020 goals.• Trained and supervised 2 new managers into exceeding goals both individually and as a team. -
Director Of Diplomatic And Entertainment Sales At The Dupont Circle HotelThe Doyle Collection 2019 - 2019Ballsbridge, IeRecruited to assist with rebrand after major renovation of luxury property with 327 rooms and 10K ft² of event space. Provided total account management for high-value accounts and attended trade shows in major markets. Developed and managed department budget. Managed VIP complaint escalation and resolution processes.• Created and executed pivot in sales strategy that netted $192K in three months by focusing on social events and local markets after construction delays negatively impacted revenue from luxury accounts.• Established booking, service, security, and operations best practices for diplomatic and celebrity guests. -
Director Of Diplomatic And Specialty Market SalesIntercontinental Hotels Group (Ihg®) 2018 - 2019Windsor, Berkshire, GbRecruited to create and execute tiered business development, marketing, and go-to-market strategies from the ground up for brand-new luxury hotel with 278 rooms and 30K ft² in newly developed part of Washington DC. Led total management of diplomatic, celebrity, and industry VIP accounts. Built out sales funnel and marketing collateral while creating standard operating/customer service procedures for and managing supervisors of eight departments.• Secured first presidential delegation and closed $100K in diplomatic contracts within three months of open.• Booked deals with 75% of embassies who conducted site visits (18 in six months) by actively touting luxury service and addressing negative perceptions related to hotel area (gentrification, distance from Embassy Row).• Assisted in establishing best practices that led to a 4-star, 4-diamond designation by leveraging customer service experience, international business background, and cultural understanding into new, highly effective standard operating procedures and employee manuals/training programs. -
Diplomatic And Business Travel Sales Manager -The Fairfax At Embassy RowPyramid Hotel Group 2017 - 2018Boston, Ma, UsRecruited to consolidate two positions into one responsible for leading change management during transition from luxury property to mid-tier, independent hotel at a 259-room only (no food/beverage) facility with historic building designation. Revamped business development and marketing strategies, retrained union staff, and implemented new sales SOPs to meet needs of large portfolio of 178 embassies and missions.• Exceeded hotel revenue targets by $1M+ for the first time in three years after introducing new pricing strategy.• Increased production from top embassy account 75% in three months by capitalizing on existing relationships. • Closed with six new embassies after repositioning brand to match expectations of diplomatic corps.• Established strong partnerships with embassies, consulates, associations, US Secret Service, and travel agencies through open dialogue, knowledge of global cultural norms, and superior expectation management. -
Group Sales ManagerHyatt Regency Crystal City 2015 - 2017Recruited to help senior leadership identify market trends and capitalize on untapped opportunities for large DC-area hotel with 686 rooms and 55K ft² of event space. Overhauled standard operating procedures for bookings, sales, and catering departments to improve service standards and boost customer satisfaction.• Generated/qualified leads in multiple markets and landed accounts in multiple industries after partnering with senior leadership to review hotel’s metrics and identify opportunities for efficiency gains.• Developed strategies that increased team’s ability to sell space to new markets in off-season.• Met sales quotas through effective, data-driven response to RFPs and effective relationship building efforts.• Provided creative solutions for meeting clients’ event, budget, and performance needs. -
Group Sales AssistantFairmont Washington, D.C. 2013 - 2015Dc, Washington, UsCoordinated administrative and strategy development activities for group sales department, including high-value account management, creating/executing sales initiatives, and overseeing 30K ft² of meeting space.• Increased sales by improving success of familiarization sales visits with key prospects and clients.• Maintained pipeline quality and customer satisfaction by assisting senior managers in creating prospective client profiles, proposals, contracts, and activity reports as well as overseeing event turnover. -
Global Client Sales Representative, Global Sales Management OfficeExecustay 2011 - 2013Los Angeles, Ca, UsManaged the top 25% of Marriott’s ExecuStay accounts. Sole liaison for second largest account (JP Morgan). Booked requests, identified partner properties, and ensured seamless turnover from sales to operations for stays on six continents.• Exceeded $11M target by 120% after improving service by establishing mutual goals and strengthening relationships between the global sales office, Marriott properties, and local franchises.• Resolved escalated concerns and provided partner training to ensure service standards were met. -
Rooms Division - OperationsThe Ritz-Carlton Hotel Company, L.L.C. Sep 2004 - Dec 2011Bethesda , Md, Us
Jennifer G. Chan Education Details
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Hotel Institute MontreuxHospitality Administration/Management
Frequently Asked Questions about Jennifer G. Chan
What company does Jennifer G. Chan work for?
Jennifer G. Chan works for Pendry Hotels & Resorts
What is Jennifer G. Chan's role at the current company?
Jennifer G. Chan's current role is Director of Group Sales.
What schools did Jennifer G. Chan attend?
Jennifer G. Chan attended Hotel Institute Montreux.
Who are Jennifer G. Chan's colleagues?
Jennifer G. Chan's colleagues are Jessica Bayle, Sophia Ziemer, Thomas A., Kyra Jamison, Ann Gathungu, Alex Mikha, Carmen Sanchez.
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