Joseph Chan Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

New York, New York

• Product Manager and Subject Matter Expert (SME) for all features of Barneys’ eCommerce marketplace which generates $750K in revenue per day
• Scrum Master for Barney’s eCommerce marketplace, including sprint/feature planning, sprint grooming, and daily stand up
• Lead all release activities, including coordinating dev., QA, and UAT to ensure successful project delivery
• Responsible for allocating project and development resources for feature dev. and bug fixes
• Support daily… Show more
• Support daily business operations related to the eCommerce marketplace, including promotions, catalog, inventory, pricing, and merchandising activity Show less

Led QA team, transitioning from a legacy platform to Oracle Commerce/ATGDeveloped the QA methodology including set-up and optimization of the Jira platformCreated a regression testing process and check-listDeveloped and managed the UAT process and created UAT metrics to track project progress

Corte Madera, CA

• Head of Quality Assurance at Restoration Hardware; lead team of 14 engineers (11 on-site, 3 off-shore) with full responsibility for quality assurance for software applications at RH (10+ apps, using JIRA), including.
• Manage QA budget, roadmap, process, utilization, recruiting, and team professional development.
• Liaise with business users and SW developers to create business and functional requirements.
• Manage setup and validation… Show more
• Manage setup and validation testing of data using ATG eCommerce Suite.
• Manage cross-browser testing across IE 7/8/9/10, Safari, Firefox, Chrome, iPad, iPad mini, iPhone, etc.

San Francisco Bay Area

• Consultant to various small entities and start-ups while simultaneously pursuing a degree in an unrelated industry
• Developed functional specification for outsourced software development projects
• Created test/use cases and set up testing processes
• Managed on-going black box testing of various software applications including web-based applications

San Francisco Bay Area

• Created the “Business Process Flow”- translated business/user objectives to technical requirements.
• Developed test plan and authored test/use cases to validate nominal system performance during upgrades and maintenance cycles.
• Provided support to applications users and coordinate with vendors for issue reporting.

• Managed system interface between Sony’s order replenishment system, ERP system (EnterpriseOne), distribution system, and customers’ (retail outlets such as Wal-Mart) systems.
• Responsible for interface testing, including creating test plans and test cases using HP’s Mercury Quality Center and also finding, documenting and resolving defects.
• Developed and executed scripts for automated testing using Mercury QTP.

Greater Los Angeles Area

• Managed QA team; responsible for total lifecycle testing of the SQL-based, Axium Accounting application (released 2005), including database design/implementation, developing test methodology, test plan & test cases.
• Responsible for designing, generating, verifying and exporting reports from Crystal Reports app.
• Performed black box and white box testing (C++ and FoxPro) by executing test cases and detecting, logging, and reporting defects/bugs in Rational Clearquest, including… Show more
• Performed black box and white box testing (C++ and FoxPro) by executing test cases and detecting, logging, and reporting defects/bugs in Rational Clearquest, including debugging actual code.
• Developed and executed scripts for automated testing using Rational Robot.
• Developed the TeleMax application SW requirements spec. based on high-level, user requirements.

Greater Los Angeles Area

• Managed company network, website, email server, and back-up/archive/recovery function.
• Supported computer HW/SW applications, vendor selection and post-adoption operation.

Greater Los Angeles Area

• Liaised between customers and company marketing and engineering staff to insure products met expectations and satisfied customer needs.
• Designed initial network for customers based on their high-level requirements.
• Provided technical support for sales and field reps while also gathering customer/market data.

M.S., Electrical Engineering

Activities and Societies: Malaysian Student Society

B.S., Electrical Engineering

Activities and Societies: Malaysian Student Society

Associate Degree, Engineering