Lap Chan Email & Phone Number

● Oversee fleet and part profile updates for new and existing buses, ensuring accuracy and relevancy.● Optimize part setup and fleet updating procedures, increasing departmental productivity by 20%.● Utilize PowerBI and Python for evaluating and analyzing excess inventory, identifying obsolete items for resale or scrapping, and providing detailed reports to management to enhance operational efficiency and minimize waste.● Collaborate with Maintenance Control Units, Technical Services, Procurement, Supply Logistics, and AssetRecovery to ensure seamless material setup and prompt issue resolution.

● Conducted in-depth investigations into potential theft of public funds, resulting in successful prosecutions.● Analyzed extensive financial data, including personal and corporate records, government databases, phone records,and fleet data, to identify patterns of fraudulent activity.● Utilized SQL, Excel, and other analytical tools to streamline data analysis and create custom functions for datastructuring.● Compiled detailed reports and spreadsheets to capture key data related to fraudulent activities.● Participated in case meetings, providing updates on new findings and suggesting investigative strategies.● Collaborated on high-profile cases, contributing to the exposure of significant fraud schemes and recovery ofmillions in stolen funds

Greater New York City Area

● Classified and recorded clients’ financial transactions in QuickBooks.● Reconciled clients’ credit cards and bank accounts in QuickBooks.● Prepared balance sheets and income statements for clients.

Raleigh, North Carolina

● Performed continual research on new items to ensure competitive pricing was sustained● Obtained and examined all relevant information to assess validity of complaints and to determine possible causes and worked to resolve issues with sellers, buyers and companies● Monitored status of accounts to ensure that payments were up to date● Reconciled records of bank transactions● Classified, recorded, and summarized numerical and financial data to spreadsheets

Greater New York City Area

● Managed $50,000 purchase of transactions and sold 5000 products with total value of $200,000, while maintaining a 97% customer satisfaction rating● Conferred with customers by email to provide information about products and processed orders, canceled orders, and obtained details of complaints● Compared disputed merchandise with original requisitions and information from invoices and prepared invoices for returned goods● Checked to ensure that appropriate changes were made to resolve customers' problems● Monitor cash inflows and outflows from bank and Paypal accounts.

Greater New York City Area

●Diagnosed and resolved media system problems●Reserved audiovisual equipment and facilities such as meeting rooms●Performed minor repairs and cleaned audio and video equipment

Bachelor'S Degree, Accounting, 3.31

Associate'S Degree, Accounting, 3.205