Lisa C. Email & Phone Number

• Project managing the All Hazards Evacuation Plan, drafting the project charter and project plan, while overseeing contractor performance• Author key documents, including a draft update of the Joint Powers Authority (JPA) and Emergency Services Council (ESC) MOU and a desk manual for meeting planning, to enhance operational efficiency and collaboration• Lead the preparation and organization of ESC meetings, including writing staff reports and logistical arrangements, while developing onboarding materials for new council members• Develop an outline for the DEM’s program description• Serve as an on-call duty officer, providing immediate response and support to emergencies as needed• Lead the redesign of the DEM’s SharePoint filing system and naming convention, optimizing accessibility and improved efficiency

• Design and refine workflow rules and implement a work-tracking system• Create a desk manual for SOC and SOC Advance Planning Unit activations• Edit and coauthored new Grant Request for Proposals (RFPs)• Engage community-based organization (CBOs) partnerships through outreach call and email campaigns to survey community needs during statewide emergencies• Complete a Business Process Analysis of the Program Unit's mission essential functions (MEFs) and draft Continuity of Operations Planning (COOP) identifying MEFs and MEF dependencies• Plan, coordinate, and schedule meetings and Program Unit training• Tabling to disseminate emergency preparedness resources at community events• Respond to activations of the State Operation Center (SOC) and SOC Advance Planning Unit to brief out at statewide coordination calls• Support design, development, and implementation of Salesforce customer relationship management (CRM) system to track engagement activities and progress reports

Mather, California, United States

• Developed learning and presentation material for Continuity Workplan Workshop• Built document management tracking system to inventory and archive agency and department Continuity of Operations (COOP) and Continuity of Government (COG) plans• Created a framework for Continuity Assessment Flow and Business Process Mapping• Proofread and identify errors related to style, grammar, and general information in the Southern California Catastrophic Earthquake Plan (SCCEP)

• Assess and present suggestions for the site’s School Reunification Emergency Plan• Provide feedback to School Site Council overseeing efficacy of school programs and goals• Research and design lesson plans, activities, and engaging projects• Leverage digital tools and learning management systems for synchronous learning• Analyze and communicate data to stakeholders driving improved student performances• 87.6% of students in the national 90th percentile in ’20-’21 CAASPP scores; 94.5% of students on track to meet or exceed ’21-’22 district benchmark assessment goals• Evaluate and provide feedback on 100+ assessments within a 48-hour turnaround

San Francisco Bay Area

• Counseled portfolio of 600+ prospective students interested in pursuing higher education in the arts• Communicated up-to-date admission and program policies with applicants• Matriculated and advised new students for a successful first semester• Coordinated academic support and advocated for learning resources for students

San Francisco

• Recommended products and submitted policy changes aligned with client’s risks and goals• Supported underwriters to issue or modify policies and act as a liaison for case management• Investigated account history, resolving time-sensitive issues with a 95% success rate

Pomona, California

• Coordinated language club activities and special events planning • Compiled, reorganized and implemented new library catalog system • Assembled, organized program self-appraisal application and materials for accreditation renewal • Procured materials under $50-$100 budget per event

San Francisco, California

• Processed and analyzed consumer reviews within 24-72 hours of submission• Maintained and updated website content• Tested reliability of company dashboard interface and websites

Pomona, California

• Verified and reconciled sales and revenues• Prepared and calculated cash and change for daily business operations and deposits• Enter account receivable invoices into financial system

Master Of Arts - Ma, Emergency Management & Homeland Security, 4.0

Master Of Business Administration - Mba, Aviation/Airway Management And Operations

Master Of Education - Med, Master Of Education With Specialization In Mathematics, 3.978

Bachelor Of Arts