Li Wen Chan Email & Phone Number

Singapore

Singapore

Singapore

Singapore

Singapore

My experience includes:• Working with Quantitative and Qualitative data• Studies measuring perception, attitudes, trends, etc• Cleaning, coding, segmentation, insights generation, charting, reporting, etc• Focus group discussions and in-depth interviews• Methodology and questionnaire design• Project management• Operations management: which includes managing surveyors, manpower planning, recruitment, validation and so on

Singpoare

I was a part-time Duty Manager at the Underwater World Singapore; an oceanarium on the island of Sentosa which houses the unique Pink Dolphins.My role as a Duty Manger is made up of a few prongs: the front office, operations, and financesFirstly, the duty manager works on the ground with the rest of the front office staff, namely the Guest Services Officers. I ensure that guest services are being handled at a satisfactory level and that the officers are managed in terms of placement in the oceanarium. Should critical situations like injury, complaints, or faulty systems occur, I will be there to ensure that the situation is well taken care of and to put in procedure to avoid such problems in the future.The duty manager is required to be aware of all procedures on the ground so that in the event of any fault or dispute, they are able to solve the situation. This includes being familiar with the ticketing system. I was also trained with the POS system to be able to handle ticketing, purchases or claims when needed.Lastly for finances, at the start and the end of a shift, I was tasked with ensuring the money float is correct and accounted for, along with the day's earnings from all booths in the oceanarium including the F&B, ticketing, and capsule machines.

Singapore

I was an intern for the Singapore River One, the local non-profit place manager for the iconic Singapore River.Throughout the internship, I touched on various duties like place management, events preparation, as well as liaising with partners of the company; members of the river precinct as well as external vendors. My biggest contribution from this internship was the managing the development of a mobile application for a walking tour along the Singapore River. It was a challenging task as I had no prior experience in this area, but nevertheless it was exciting as I got to experience every small detail in preparation, from the testing the application on the ground to liaising with overseas partners in different time zones to ensure deadlines were met.

Singapore

I was part of a student consulting team for client branding.We were tasked with helping the client troubleshoot their current branding issues and assess where they stood in the market in contrast to their competitors. To do so, we targeted experts as well as consumers in the industry to understand the situation and collect data. With such data, I spearheaded the analysis in identifying underlying issues and trends.The client took away a better understanding of his consumers and brand, as well as insight into solutions that could maintain his high standing in the market.

Bachelor Of Social Science, Psychology & Marketing

Activities and Societies: People for Animal Welfare, Peer Helpers

A Levels, History, Economics, Literature, Mathematics

Activities and Societies: Track and Field

Diploma, Business Management (Tourism)