Chan Moore Email & Phone Number

Edgewood, Nm, Us

San Francisco, Us

Santa Monica, California, Us

Santa Monica, California, Us

Basking Ridge, New Jersey, Us

San Diego, California, Us

Recruiting rockstar talent in the East Valley, as well as building and nurturing client relationships!

Ewing, New Jersey, Us

Hire employees and initiate the new hire paperwork process Promptly follow up with all applicants as well as coordinate and conduct interviews Post positions through approved recruitment channels Track candidates and push for feedback on disqualifications, time-to-fill statistics and other variables from client managers Correspond with client managers to confirm pay rates, job descriptions, start dates, and interview times

Mountain View, California, Us

Handled executive-level customer grievances on behalf of Intuit’s Office of the President, CEO and CFO.Investigated customer tax calculation and data accuracy claims; validated whether such claims met requirements of corporate guarantee guidelines.Performed software load testing on new queues and product features; collected feedback for development team.Operated highest agent tier level, communicating through live chat with multiple outsourced agents at once; assisted agents with researching procedures and guided through challenging troubleshooting issues.Researched claims of TurboTax software defects and confirmed/documented, or coached agents to avoid future callbacks due to user-generated errors.Identified and analyzed escalation trends in order to provide agent-wide training's and communications; developed content for agent self-help tools, resulting in minimization of unresolved or escalated contacts.

I wrote news and feature articles for a New Zealand based video gamewebsite called ThoseGamers.We covered the latest and greatest news in the world of video games andtech.

Phoenix, Az, Us

Coordinate the procurement and allocation of Patient Care Services staff for the emergency department based on census, acuity, and staffing guidelines to insure safe patient care.

Mountain View, California, Us

Liason between customer's who needed tax preparation and certifiedEA's and CPA's who were matched to help them based on their taxneeds.Learned and utilized specific software tools and problem solvingstrategies to assist with customer issues and the overall Intuit"Customer Experience".Handled inbound and outbound calls with a focus on quality and servicedelivery during the busy and very hectic tax season.I also worked in Tier 1 Tax Support, Customer Retention, as well as the Privacy and Security department.

Full cycle recruiting for a large staffing company in the East Valley.Tasked with creating and marketing job openings on the major jobboards, as well as some of the companies social media presence.Met with Client managers via phone and in-person meetings toestablish their needs and expectations. Interviewed, hired, on-boarded, and released contract employees.

Atlanta, Ga, Us

Managed temporary/temp-to-hire employees working in a manufacturing environment.Interacted with key management to discuss current as well as forecasted staffing needs.Attended job fairs and recruited qualified employees for our pipeline. Managing time worked by our associates per reports in the timekeeping system.Ongoing associate evaluations to ensure they were meeting client production requirements.Managed reports that tracked daily headcount, fill ratio, turnover and relevant data.

Master Recording Program Ii, Audio Engineer

Grow With Google Challenge Course, Frontend Web Development Nanodegree

Diverse Hiring Certified, Diversity, Equity & Inclusion (Dei)