Channey Tang-Ho Email & Phone Number

Honolulu, Hawaii, United States

• Trained and supported the digital senior specialist team with online banking upgrade by testing bugs on new platforms for overall customer experience.• Acted as the first point of contact and demonstrated exceptional communication skills by being the liaison with escalation teams, ensuring all issues were promptly addressed, and followed up with customers to guarantee their satisfaction and amazing experience.• Leveraged a comprehensive suite of company software, Jira, Microsoft teams, internal financial institutions systems to drive operational efficiency and support excellence.• Displayed excellent organization skills by prioritizing tasks effectively in a fast-paced environment and contributing to multiple projects at a time.

Honolulu, Hawaii, United States

Bringing screenplay visions to life through on-set camera work, behind the scenes photography, video production, video editing, and creating the movie posters to be able to submit final product to indie film festivals worldwide

Honolulu, Hawaii, United States

Produced a visual podcast twice a month for YouTube and radio audiences that covered local laws and current events

Honolulu, Hi

• Delivered the highest level of customer service through T-Mobile’s Twitter and Facebook channels, consistently meeting high service standards.• Well rounded social media care employee with troubleshooting, account billing, services, and devices• Addressed and resolved complex customer pain points by collaborating closely with various T-Mobile departments, providing creative solutions for unique challenges.

Honolulu, Hawaii

• Represented and spoke on behalf of T-Mobile as a brand engaging with high social media profiles• Implemented social audits of customer accounts to understand and interpret customer’s interests and needs with a one of a kind tailored responses.• Ensure brand consistency across all customer-facing communications

Honolulu

• Promoted UBER when it was first introduced in Hawaii through community events such as Honolulu Night Market• Explained the efficient use of the mobile app and its technology for connecting drivers and riders• Acquired new, loyal users and drivers of UBER

Waikiki

• Performed as a goal oriented liaison between brand and customer to average $1,800 per shift• Attended store meetings about product knowledge and gained managerial insight• Gained communication skills, listening to customers’ special requests• Acquired selling techniques from to enhance relationships with clienteles and staff

Honolulu, Hi

• Collaborated with team in introducing a ground floor start-up publication that will eventually become a magazine.• Visualized ideas during weekly meetings for each Aloha Nights monthly issue and critiqued web layout and design through team cooperation.• Identified what will attract readers through surveys, polls, and trending.• Examined upcoming community events through Internet research and social media. • Distributed business cards to attract clienteles and promoted Aloha Nights through value of social media.

Honolulu, Hi

• Learned money management and stayed organized and accurate with money.• Developed basic selling and customer service satisfaction.• Attained principles and concepts of selling through a good sales pitch.• Maintained goals for loyalty program, executed at least four signups for every 10 transactions.• Encouraged and informed customers of purchasing extended coverage programs.

Bachelor Of Business Administration (B.B.A.), Marketing

Activities and Societies: Ka Leo's Paid Advertising Supplement - Aloha NightsCEO of my group for Business Capstone class - Don't Blink!.

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: Alpha Kappa Psi, American Marketing Association, HAPA clubI attended Northern Arizona University as an exchange.

Bachelor Of Arts (Ba), Photography

I took film photography classes at KCC as an interest while attending University of Hawaii at Manoa. The self portrait I conceptualized.

High School Diploma, High School

Activities and Societies: Code Earth Club, Soroptimist Club, Habitat for HumanityDean's List. Principal's List. Recognized for exceeding.