-Created and lead a team of 30 core and 200 event volunteers to execute this one of a kind music, food, art and cultural festival of Canada in the heart of the Midwest-Partnered with the Chef and Cooks Association of Kalamazoo/Battle Creek to offer world class beverages, VIP Experience and more-featured 6 live bands in an all-day musical exploration of Canadian influenced music and original artists including Juno Nominated Jazz Artist, Andrew Rathbun, The Southern Straight Singers, Tom Sawyer A Tribute to RUSH, The Gordon Lightfoot Tribute and more-collaborated with numerous community groups, NPO's and businesses to offer opportunity and economic growth to local, regional and national companies like Clearly Canadian, Air Canada , Sysco, Gordon's, The Windsor Essex Tourism Association, Caesar's Casino Windsor, Firekeepers Casino, Great Lakes West, PUFF Cannabis, Cannamazoo, SWYM Media and many more -sponsored by business, individuals and entities like The Delegation du Quebec a Chicago, The Canadiana Consular General Detroit,-brought guests from 9 U.S. States and 2 Canadian provinces in its first year-developed marketing plan including social media, print, radio and public events-led creative development of mascots, artwork and wordsmithing-hosted 84% women-owned, minority businesses-building S.W. Michigan regional Festival Planners collaboration with other local festival organizations to strengthen and grow the festival community

• Catered events with up to 20K in attendance • Retail sale of food production in a Michigan Department of Agriculture licensed kitchen • Freelance Writing, food styling, food photography and video production of unique recipes and food related topics• Award winning Food Writer, Food Network competitor, culinary educator• Provide excellent insight and consultation on menu development, recipe development and event execution• Developed, produced, sold retail food product, growing 250% annually• Designed, developed marketing program and print and social media, website management• Instructor, Program Manager at Fair Food Matters (2009-2012) Cooking With Style (2012-2013) – non-profit budget management, program delivery, collected, analyzed and summarized statistical metrics of client demographics for reports, managed retail operations, marketing, program development/delivery; increased sales of classes and achieved 100% profitability in the first year

Responsible for overseeing and leading the preparation of daily creative and nutritious meals for Sorority house and staff. Meeting dietary needs, budgeting, procurement of supplies. Interface with local farmers for farm fresh produce and goods when available. Staff training and management.

-Sales Leader in Personal Insurance, exceeding defined goals year over year-99% retention rate, 95% 3+ lines per client account-Skilled negotiator and influencer with excellent closing rate-Fluent with multiple carriers, excess lines -Liaison with underwriting, negotiating and resolving issues -Networking to build pipeline, comfortable with cold calling, warm transfers and referral business - Providing custom home, auto, umbrella, life, disability, long term care solutions -Dedicated excellent customer service and customer onboarding as evidenced by testimonies from clients- Community oriented sales programs-Team player who regularly contributes positive solutions, develops marketing pieces for team and whose writing is often chosen to represent team

Caring and dedicated insurance professional with a varied background that gives you insight from industries of finance, insurance, education and small business.

• Exhibits excellent customer experience through 100% retention of $1.75 Million client base achieved through review, follow-up and dedicated personal service.o Management team member responsible for daily banking operations, sales goals, reports and staff development.o Financial product sales and services exceeded the entire annual branch goals by 50% in 2017o Financial Wellness Trainer – develop and deliver programs to community; coordinate with the public and organize resources to facilitate events; report writing and material preparationo Develop and present comprehensive proposals to outside partners, providing sales plans and staff training o Consumer lending including mortgage, personal, auto, liaison with underwriting coordinated via outside vendors; prepare all documents under regulation for accuracy and timely closing; must use creative problem solving and resourcefulness skillso Successfully completed the Career Track Development Program; Valedictorian 2017 (presented to over 300 colleagues)

A dynamic business development position involving ongoing community and customer interaction through social media, E-relationship connections, current client contact lists and attending and sponsoring local events. Insurance sales and client consultation on matters of home, auto, business, farm, life, worker's compensation and more.Company representative for and liaison with numerous non profit organizations.Field Underwriting of home, auto, business risks. Development and execution of marketing plans to generate leads for growth in in the field of home owners, business, auto and life insurance policies.Development and execution of sales strategies for all lines of business.

• As assistant to the General Manager organized and managed several assignments including; Corporate Health Benefits interviews, hospitality arrangements for numerous luncheon events and training sessions for a campus of over 100 employees• Developed and executed a marketing plan for multiple sponsored events, including securing top line recognition and engagement with over 10,000 community sports participants in a 90 day period• Analyzed CSI reports for trends, identified issues and developed strategies to improve ratings • Achieved an increase in BMW customer engagement by over 53% , overall customer experience ratings improved by 13% through direct contact program• Implemented a direct customer contact program resulting in Honda’s positive daily impact reports rising by 7% over a 90 day period and customer experience index with a year over year improvement of nearly 6%• Representative spokesperson and liaison for Zeigler Auto Group with sponsorships, financial partners, lenders, customers and community• Improved social media impact through blog and newsletter writing and publishing articles in local magazines • Promoted company culture as Champion Task Force member through fundraisers, staff activities and social events such as the First Annual Soup and Chili Cook Off for Big Brothers/Big Sisters• Lead the marketing plan for BMW promotional event ; hard mailer piece, email campaign, development, design and implementation. Overall project showed a 300% increase in client contact and a cost reduction of 50% over previous years• Developed staff training for aftermarket products, BMW customer contact and CSI reports

Finance and Insurance Delivery Manager- April 2012-Sept 2012Harold Zeigler Auto Group, Kalamazoo Michigan• Ensuring a smooth and pleasant transition from automotive sale to the finance department and assisting clients by reviewing legal paperwork, customer needs and sale requirements• Using the ADP( Automotive Dealer Processing) System to input customer details, financing and products• Delivery of automotive sales, including Secretary of State, lending documents, product contracts and more• Educating clients on products and services that may benefit them and improve their overall car buying and driving experience.• Developed new business leads through internal and external sources• Liaison between Customer, Salesperson, Sales Manager and Finance Manager• Made multiple personal contacts, marketing and telephone calls, appointments, presentations and proposals to attract new business and increase sales• Aftermarket product representative onsite including designing and implementing marketing displays, product ordering, support, warranty claims and processing• Sales staff training and support of aftermarket products• Excellent Customer service before, during and after sale

• Increased program participants by 100% through creative budget management, obtaining community support and promoting program through social media such as facebook, websites and online discussion groups• Developed and delivered multifaceted culinary programs to youth, including special needs students • Secured in kind contributions to the program of staffing, equipment and transportation valued at over 50% of the annual program budget• Expanded student programming to include hands on agricultural experiences, professional work, community involvement and health and wellness• Collaborated with the City of Kalamazoo, private and corporate funders, farmers, parents, food industry, customers and community partners to provide a smooth running, successful program• Creative non profit budget management resulted in delivering relevant and valuable programming with little or no costs increase• Collected, analyzed and summarized statistical metrics of client demographics to validate program effectiveness for funding and program promotion• Motivated and managed a challenging classroom, integrating special needs and customer demands• Supervise, motivate and train staff.

Employment Insurance Auditor- (Temporary Assignment) September 1995 - January 1996Trusts and Estates Officer - (Temporary Assignment) April 1997- August 1997o Developed, delivered staff training and professional development programs in tax law and policy, new hire orientation, harassment policy, charitable sponsorships, customer service o Developed and presented public education in tax assistance programs, small business seminars, topic specific seminars for both lay people and external professionalso Implemented federal programming and assisted individuals, businesses, trusts and corporations with tax information, assessments, audits and advised of liabilities and rights in a timely manner, audited, reviewed and assessed employment relationship claims, acting as liaison between federal departments o Earned recognition for identifying and developing project recouping over $100,000.00 annually in lost revenue