Chanta G. Email & Phone Number

Pennsylvania, United States

Philadelphia, Pennsylvania, United States

In my role as an Income Maintenance Caseworker, I conduct 10-15 interviews daily to determine eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers. I review policies and enter data into an automated eligibility determination system as well as perform manual calculations. I maintain caseloads by organizing my dashboard and prioritizing tasks to deliver appropriate follow up. I effectively communicate verbally and in writing with other agencies to solicit information. I analyze information from interviews, education documents, medical records, consultation with other professionals, and evaluations to assess clients' abilities, needs, and eligibility for services.

Philadelphia, Pennsylvania, United States

In my role as a School Crossing Guard, I ensured the safety of children and youth during arrival and dismissal of students near school grounds. I guided children at an assigned intersection and performed direction of traffic to maximize the protection of children in various traffic conditions and inclement weather. I also built lasting relationships with school personnel, parents, and youth while remaining alert and aware in the eventful environment.

Philadelphia, Pennsylvania, United States

In my role as a Tax Assessor, I produced documents and assembled financial statements for taxpayers and accountants. I conducted a verification process to confirm that taxpayers complied with established policies based on city regulations and codes. I planned and executed operational assessments of various real estate & business tax types using risk-based audit methodology. Additionally, I was a member of the Amnesty Support Group with a successful rate of satisfactory account completion.

Philadelphia, Pennsylvania, United States

In my role as a Revenue Collections Representative/Case Manager, I accurately collected revenue from taxpayers that were owed to the City of Philadelphia. I generated daily reports and reviewed case notices for business and real estate tax types generated through the TIPS system. I initiated, tracked, and processed all agreements made by employees in compliance with departmental regulations. I also examined cases, communicated issues to programmers, and evaluated agreements submitted by Revenue and Law employees. I provided mandatory Case Management & TIPS training for Revenue and Law Department employees to create customer agreements and accounts. I updated security levels, as needed, for all Revenue employees. I resolved case management issues that employees encountered daily by demonstrating problem solving and subject matter expertise. Additionally, I attended hearings and canceled enforcement actions pending outcome based on master’s court decision.

Philadelphia, Pennsylvania, United States

In my role as a Collections Customer Representative, I interviewed taxpayers and water/sewer customers to initiate the collection of revenue by establishing real estate and business accounts for varied tax types. I maintained an 100% accuracy rate by managing concise communication on each account and providing information for any questions pertaining to tax issues, such as non-filers, delinquencies, court notices, code reinforcement, and statement complaints. I guided taxpayers and water/sewer customers in the completion of tax forms and assistance applications, reviewed financial information, and followed prescribed procedures to determine liabilities due. I also generated agreements for tax payments, analyzed account files to ensure receipt of scheduled payments, and provided information to legal representatives in preparation for hearings regarding Revenue Department receivables. Additionally, I collaborated with the License and Inspection & Status unit to ensure the compliance of taxpayers and city vendors.

Philadelphia, Pennsylvania, United States

In my role as a Fire Equipment Dispatcher, I evaluated the significance of 100+ incoming emergency calls from the general public, fire personnel, and medical professionals by extracting pertinent information from distressed callers in a fast-paced environment. I effectively communicated emergency medical information to callers, which included CPR performance instructions and life support procedures until the arrival of medical rescue personnel. I dispatched the appropriate personnel and apparatus, while inputting proper situation codes and pertinent information into the computer system. I delivered status updates and information to police units, fire personnel, and medical professionals by request. Additionally, I guided trainees in technique and the procedures needed to operate dispatch systems, collect pertinent information, and input data during emergency calls .